As of 1 JUNE 2015, we have streamlined our operations and simplified the programme to serve you better. You may understand the details on our current CRS below:

A.  Standardized Point Expiry System

To simplify the previous staggered point expiry system, the validity of points issued to our members will now be valid for 3 months from month of issuance, rounded to the last day of the 3rd month. Members may refer to the printed point-balance sheet issued at the point of verification at the Customer Service Counter to track your point validity.

Please refer to the example below for a clearer understanding of our point expiry system:

B. Point Issuance rounded to the nearest 0.5 point

To address shoppers' feedback regarding the difficulty in calculating the current point conversion system, we have revised point issuance to round to the nearest 0.5 points. The minimum spend remains unchanged at $50 (maximum of 3 combined same-day receipts) and the maximum number of points that can be issued to a member in a single day is 5 points.

Please refer to the table below for the current point conversion chart:

*1 point is equivalent to $1 and can be used to offset members' parking charges.

C. Limit on point usage on weekends and Public Holidays

Starting 1 June 2015, members will be allowed to utilize a maximum of 3 points when they exit VivoCity's carpark on Saturday, Sunday and Public Holidays. Any parking charges in excess of $3 will then be deducted from the member's CashCard. This limit is not applicable for members using points to offset your parking charges on weekdays.

For further clarifications on VivoCity's carpark redemption system, please email us at


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Customer Service Hotline 63776860 / 63776870

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