VivoCity | Contact Us – Services
Quick Guide

Opening Hours

10:00 AM – 10:00 PM

How to Get There

  • By Bus

    10, 30, 30e, 57, 61, 65, 80, 97, 97e, 100, 123, 123M, 131, 143, 145, 166, 855, NR1, NR6, RWS8

  • By MRT

    Take the NorthEast Line or Circle Line, then alight at HarbourFront Station.

  • By Taxi

    Our drop-off/pick-up points and designated taxi stand are located on Level 1, outside Aesop (#01-06). Alternatively, drop-off is also available on Level 2, outside Lacoco Hair Salon (#02-170).

  • By Car

    From the East Coast Parkway Expressway (ECP)/Ayer Rajah Expressway (AYE), take the Keppel Road exit. Head towards Telok Blangah Road and follow the road signs leading to VivoCity.

Customer Service

6377 6860/6377 6870



Contact Us

Free Wifi


Enjoy complimentary WiFi in-mall as you shop at VivoCity. Simply follow these steps to log on to WiFi@VivoCity and stay connected!

Step 1: Select Wifi@VivoCity

Step 2: Register your email address

Step 3: Verify your account via email

Step 4: Surf away!

To enjoy complimentary WiFi connectivity, visit our Customer Service Counters on Basement 2 / Level 1 with your passport to obtain a 6 digit Voucher Code.

Select “I am a Tourist” on the Login Page and enter Voucher Code to begin surfing.

Need help? Please write in to for assistance.

Click here for terms of use for WIFi@VivoCity.

Mobile Charging Stations

Now you no longer need to worry about your phone’s battery running low with our mobile charging stations. Equipped with a secure locker system, you can charge your mobile phones with a peace of mind when you’re shopping at VivoCity.

Our mobile charging stations are located next to our Customer Service Counters at:

  • Level 1 (outside Brotzeit, #01-149) 
  • Basement 2 (outside VivoMart-GIANT, #B2-23)

Gift Vouchers

Get the perfect gift for your family and friends!

Mapletree vouchers make the perfect gift for every occasion! Using these vouchers, your family and friends can make their purchases with great ease and convenience at  the participating stores in VivoCity, Mapletree Business City, HarbourFront Centre, Alexandra Retail Centre and 18 Tai Seng for anything they want!

The vouchers come in S$10 & S$50 denominations and are available for purchase at our Customer Service Counter on Level 1. Participating stores can be identified via voucher decals in-store.

Please click here for the list of participating stores.

Nursing Room

Our main Nursing/Baby Room, located at Level 2, Play Court (near Long John Silver’s, #02-94), is designed to meet the needs of parents with several nursing cubicles, diaper changing stations and a waiting area. A wash basin and hot water dispenser are also available in the room.

For the convenience of breastfeeding mothers, our nursing rooms are also available at the following locations:

  • Lobby Q , Level 2
  • Lobby H , Level 2
  • Lobby H , Level 3

Loan of Wheelchair

Loan of wheelchairs is available at our Customer Service Counter on Level 1 for use within the mall.

Customer Service

Our Customer Service Counters are located at Basement 2 and Level 1.

Operating Hours: 10am – 10pm daily
Customer Service Hotline: 6377 6860/ 6377 6870

Lost and Found

In case you have misplaced your belongings, please visit the Customer Service Counters or
call 6377 6860/6377 6870 for assistance.