VivoCity | REWARDS
Quick Guide

Opening Hours

10:00 AM – 10:00 PM

How to Get There

  • By Bus

    10, 30, 30e, 57, 61, 65, 80, 97, 97e, 100, 123, 123M, 131, 143, 145, 166, 855, NR1, NR6, RWS8

  • By MRT

    Take the NorthEast Line or Circle Line, then alight at HarbourFront Station.

  • By Taxi

    Our drop-off/pick-up points and designated taxi stand are located on Level 1, outside Aesop (#01-06). Alternatively, drop-off is also available on Level 2, outside Lacoco Hair Salon (#02-170).

  • By Car

    From the East Coast Parkway Expressway (ECP)/Ayer Rajah Expressway (AYE), take the Keppel Road exit. Head towards Telok Blangah Road and follow the road signs leading to VivoCity.

Customer Service

6377 6860/6377 6870





VivoCity Carpark Redemption Scheme

Convert your spending into parking credits when you shop at VivoCity. Each point can be used to offset $1 from your total parking charges and points earned can be accumulated for use over a period of 3 months.

Not yet a member? Simply sign up* (FREE) by completing the e-Form at our Self-Help Kiosks located on Level 1 or Basement 2 of the mall. Upon completion, you will be required to present your NRIC at the Customer Service Counter for activation of your account.

*The VivoCity Carpark Redemption Scheme is open to Singapore or Permanent Residents Car-owners only. Foreigners residing long term in Singapore who wish to apply for our CRS membership may submit your request to us at and applications will be reviewed on a case-by-case basis.

About the scheme


A. Point System

Get your first point with a minimum spend of $50 (maximum of 3 combined same-day receipts). Subsequent 0.5 points are credited with every $25 spent with a maximum limit to 5 points per day.

Please refer to the table below for the points conversion chart:

Combined Receipt Value Point(s) Issued
$50 – $74.99 1.0 point
$75 – $99.99 1.5 points
$100 – $124.99 2.0 points
$125 – $149.99 2.5 points
$150 – $174.99 3.0 points
$175 – $199.99 3.5 points
$200 – $224.99 4.0 points
$225 – $249.99 4.5 points
$250 and above 5.0 points

B. Earn Points

To earn and utilize your points instantly, proceed to the self-help kiosks available at the Customer Service Counters on Level 1 and Basement 2 and input the transaction details. Present your original receipts together with the QR Code slip printed out from the kiosks to our Customer Service Officers. Points are credited immediately upon successful verification.

For shoppers who do not require their points instantly, please obtain your QR Code slip, attach it to your receipt(s) and drop them into the CRS Drop-In Box at the Customer Service Counters. Upon verification, points will be credited within 3 working days.

C. Redemption of Points 

Points accumulated in your account will automatically be deducted when you exit the carpark. If the points earned are insufficient to cover your parking charges, the balance will be deducted from your Cashcard.

Members are only allowed to utilize a maximum of 3 points when they exit VivoCity’s carpark on Saturday, Sunday and Public Holidays. Any parking in excess of $3 will be deducted from your Cashcard. This limit is not applicable for members using points to offset your parking on weekdays (Mon-Fri).

D. Point expiry

All points issued are valid for 3 months from month of issuance, rounded to the last day of the 3rd month. Members may refer to the printed point-balance sheet issued at the Customer Service Counters upon successful verification of receipts to track your point validity.

Please refer to the example below for a clearer understanding of our point expiry system:

Points issued Points expired
1 June 20XX 30 September 20XX
15 June 20XX 30 September 20XX
30 September 20XX 31 December 20XX


Please click here for the complete Terms and Conditions of VivoCity Carpark Redemption Scheme.

Still have a question? Email us at and we will get in touch with you within 2 working days.