With the implementation of the all-new VivoRewards App, your mobile number is a unique identifier; however, our system will verify against both your mobile number and email address provided. With this error message, it indicates that a duplicate record is being detected. Please write in to support@vivocity.com.sg or proceed to Information Counter located at Level 1 for further assistance. Alternatively, you may also sign up via a different mobile number or email address.

*Please note that any spent accumulation, unused rewards, VRPoints and Parking$ is non-transferrable within different accounts.

With the implementation of the all-new VivoRewards App, your mobile number is a unique identifier. Kindly log in via email to complete the mobile verification process to access to your account going forward.

STEP 1:
Please select “Log in via email”.

STEP 2:
Please enter your current email and password.

STEP 3:
Please enter your mobile number to verify your credentials. Choose your preferred marketing consent and agree to the Terms & Privacy Policy.

STEP 4:
Tap on ‘get OTP’ to obtain OTP for verification purposes. Input OTP sent to your mobile number then slide to confirm.

STEP 5:
Going forward, you will need to use your mobile number and password for log in. You have successfully registered for an account on the VivoRewards App. Start earning VRPoints now! Happy shopping at VivoCity!

This error message indicates that you have either entered a wrong email address or have previously verified your mobile number as a unique identifier. Kindly double check on your email address. Alternatively, you may try to log in with your mobile number.

This error message indicates that you have entered incorrect credentials. Please click ‘OK’ and try again. Alternatively, if you have forgotten your credentials, click on ‘Forgot Password’ at log in with email flow, then enter your email address, and tap on ‘Reset Password’. A message < ‘Check email to reset password!’ > will be reflected.

Please proceed to Information Counter located at L1 for further assistance or email support@vivocity.com.sg. Alternatively, you may proceed to Help Centre, tap on ‘Contact Us’ and fill up the Contact Support Form within the app.

The error message indicates that you have entered a wrong password. If you have forgotten your password, tap on ‘Forgot Password’, enter your mobile number, and enter OTP sent to your mobile number.

This error message indicates that there is no existing account registered based on this mobile number.

• If you already have an existing account but have not verified your mobile number, please use log in with email instead.
• Otherwise, please double check on your mobile number and try again.
• If problem persists, please proceed to our Information Counter located at L1 or email support@vivocity.com.sg for further assistance. You may also fill up the Contact Support Form within the VivoRewards App.

To reset your password, kindly refer to the following steps below:

• Launch the VivoRewards App, tap on log in, and tap on ‘Forgot Password’.
• Enter your mobile number.
• A password reset email will be sent to you.
• Follow instructions in the email to create a new password.

You may have signed up for both programmes using different email addresses*. Please write in to support@vivocity.com.sg or proceed to Information Counter located at L1 for further assistance.

*Please note that any spend accumulation, unused rewards, VRPoints and Parking$ is non-transferrable within different accounts.

To facilitate the transition to the all-new VivoRewards app, all in-app services will be unavailable from 4 October, 12am, to 8 October, 10am, for system maintenance. During this period, redemption, parking$ usage, and receipt submission will not be possible.

No. Due to system maintenance, the current VivoCity SG app will be unavailable, and purchases made during this period will not be eligible for VRPoints crediting.

We have placed up notices at our electronic directories, Information Counter, website, in-app, and send dedicated system notifications via in-app and email newsletters to all our members starting 20th September. To stay updated, please opt in to our communication channels.

After the launch of the new VivoRewards App, you may delete the existing VivoCity SG Mobile App and download the new VivoRewards App to continue enjoying all the benefits of the loyalty program.

As of 6 October 2024, existing members with balance VRPoints will be carried over to our new system and this is a part of our transition to the all-new VivoRewards programme.

For members with an existing balance of VRPoints in your account on 6 October 2024, the points will be carried over at a multiplier of 5 when you download the new VivoRewards app and log-in to your account. This is to ensure your points carry the same value going forward where every $1 spend will earn you 5 VRPoints.

Yes $1 is equivalent to:

• Basic member:

  $1 = 5 VRPoints
  $1 = 1 VRPoint (Supermarket transaction)

• Gold member:

  $1 = 10 VRPoints
  $1 = 2 VRPoints (Supermarket transaction)

The value of each point remains unchanged. However, we have lowered our redemption rates for vouchers. As a result, you can now redeem rewards with better value with the same number of points. Additionally, you can use your VR Points rounded to the nearest dollar denomination at participating outlets for your next transaction.

If you have noticed a discrepancy in your VR Point balance, please contact us at vivorewards@vivocity.com or proceed to Information Counter, at Level 1 for further assistance.

With the implementation of the all-new VivoRewards App, your mobile number is a unique identifier. If your mobile number is linked to the wrong account, you can submit a request to support@vivocity.com.sg or proceed to Information Counter, at Level 1 for further assistance.

The VivoRewards Loyalty Programme is a comprehensive, app-based loyalty scheme that offers exclusive rewards and privileges whilst you shop and dine at VivoCity. VivoRewards allows shoppers to enjoy instant rewards, accelerated benefits and exclusive parking privileges all within an app.

VivoRewards is open to Singapore Citizens, Singapore Permanent Residents, and individuals with a valid work permit issued in Singapore. All applicants must be at least sixteen (16) years of age at the time of application for this membership programme.

VivoRewards is an enhanced shopper-focused loyalty programme targeted to provide greater convenience and benefits to all members through VRPoints accumulation when shopping at the mall. Accumulated VRPoints can be used to offset in-store purchases at participating stores, and this also allows members to redeem attractive rewards such as VivoCity eVouchers, Retailer eVouchers, and Parking$ through the Rewards Catalogue found within the App.

With the all-new VivoRewards App, members can enjoy enhanced features and benefits, such as:

• Instant Rewards:  With the all-new VivoRewards App, shoppers get to earn VRPoints instantly and can use them to offset participating in-store payments from 8 October 2024. This eliminates the current 5-day turnaround time for VRPoints crediting (except for supermarket transactions). Shoppers can now witness their VRPoints being credited to their account instantly, enhancing the overall retail shopping experience at VivoCity.
• Seamless Payments: Members are now able to offset in-store payment by combining VRPoints, VivoCity eVouchers, and Retailer eVouchers in a single transaction.
• Accelerated Benefits: Earn double VRPoints* and gain access to exclusive shopping privileges when you upgrade to Gold.
• Parking Privileges: Basic members earn the best parking privileges in town. Exclusive to Gold members, enjoy 2-hour complimentary parking and access to the VIP Parking Zone.

Basic is the default entry level for all new and existing members whose spending within the membership cycle falls below $8,000. Gold membership is awarded to Basic members who has successfully accumulated $8,000 or more in spending within the membership cycle.

Gold members also enjoy 2x bonus points on their 1st transaction during birthday month and a full suite of parking privileges including 2-hour free parking daily and exclusive access to VIP Parking Zone when they visit VivoCity.

Gold membership is awarded to Basic members who accumulate $8,000 or more in spending during their membership cycle. Gold members earn double VRPoints, enjoy exclusive perks and curated rewards.

Gold membership status will be reflected within 48 hours once minimum spent is met.

• Basic Member: 5,000 points (Supermarket: 1,000 points)
• Gold Member: 10,000 points (Supermarket: 2,000 points)

Yes, you can combine VivoCity eVouchers and VRPoints as a payment mode at the participating stores.

VRPoints will still be awarded based on the payable amount reflected on your receipt.

VRPoints will be credited within 5 days.

Double rewards points apply only to the first approved transaction during your birthday month.

VRPoints will only expire on 31 March of the calendar year.

In the new VivoRewards app, VivoCity eVouchers and Parking Rewards are still available for redemption. In-store deals are no longer a permanent feature, it will still be available from time-to-time as part of our special promotion.

Kindly expect a slight delay due to data synchronisation. To refresh, simply drag down the screen. If similar issue persists, please allow additional time for system to update.

This is because data might still be updating in progress. To refresh, simply pull down the screen. If data is still not updated, please allow additional time for system to refresh.

Signing up as a VivoRewards member is free.

Membership is non-transferrable.

VivoRewards ia a lifetime membership programme once successfully registered. However, the Management reserves the rights to suspend or terminate any membership that displays suspicious or fraudulent behaviour and would require verification of ownership when needs arise.

A member can register up to 2 private cars per membership account. Please note that motorcycles and commercial vehicles like vans and lorries are currently excluded from the Programme.

Please write in to vivorewards@vivocity.com.sg or proceed to Information Counter located, at Level 1 to update your vehicle records. Please note that updating of information can take up to 5 days. Please bring along your vehicle log card for verification purposes. The Management reserves the rights to request for any relevant documents for verification purposes at time of update.

VRPoints can only be accumulated from personal transactions. All receipts are non-transferrable and can only be used for a single submission. The Management reserves the rights to deduct any VRPoints, terminate or suspend any account suspicious of non-permitted practices without prior notice.

VivoRewards is exclusive to VivoCity Singapore. VRPoints will only be credited to eligible transactions made within VivoCity Singapore.

For any other enquiries on VivoRewards, please write in to vivorewards@vivocity.com.sg or proceed to Information Counter located at Level 1 for further assistance.

Depending on the preferred mode of communication you have opted for upon registration, you can receive our promotional materials and reminders via the following channels:

• Email notifications
• SMS notifications

Simply tap on ‘My QR’ and scan your QR Code with the retailer’s VivoRewards Terminal at point of payment. If Terminal services are unavailable, members should check in-app to confirm on participating outlet or proceed to Information Counter located at Level 1 for further assistance.

Members are required to verify their membership qualification by scanning Member QR Code on VivoRewards Terminal at point of purchase to credit the relevant points applicable.

You can check your transaction status in-app under ‘History’ > ‘Activity’.

Yes, each transaction must qualify for a minimum spend of $20 to earn VRPoints.

All transactions from participating retailers in VivoCity equipped with VivoRewards Terminals located within VivoCity can qualify for VRPoint accumulation with the following exceptions:

• Handwritten receipts
• Credit/debit card transaction slips
• NETS receipts
• AXS / SAM machine receipts
• Banks and ATMs
• Money changers
• Purchase of vouchers/gift cards and top up of stored-value cards
• Pushcarts
• Temporary vendors at promotional/atrium spaces
• Movie Ticket Stubs
• Package utilization receipts
• Non-participating retailers with no VivoRewards Terminal/s
• Selected VivoCity retailers’ atrium activities

Please ensure that the following details are legible when you capture a receipt image:

• Mall Name
• Shop Name
• Unit Number
• Purchase amount (minimum $20 in a single receipt)
• Receipt number
• Receipt date

To shorten the receipt, please fold the receipt into half. Please ensure that the following details are legible:

• Mall Name
• Shop Name
• Unit Number
• Purchase amount (minimum $20 in a single receipt)
• Receipt number
• Receipt date
• Payment mode

All receipts must be submitted within 24 hours from date of purchase via the VivoRewards App.

Only one receipt image can be uploaded each time. Uploading more than one receipt each time may result in transaction error.

You can check your transaction status in-app under ‘History’ > ‘Activity’.

Upon successful receipt submission, VRPoints will be credited within 5 days. You may check in-app under ‘Activity’ on your transaction status.

Basic members can earn up to a maximum of 5,000 VRPoints and Gold members can earn up to a maximum of 10,000 VRPoints each day regardless of total amount spent. Not that this does not include bonus points issued during campaign period.

VRPoints are awarded based on the nett transacted amount paid at point of purchase across all participating stores.

You can check your VRPoint balance in-app via the home screen.

VRPoints accumulated in the current calendar year (1 Jan – 31 Dec) will expire on the last day of March in the next following year. Members may check their VRPoint expiry in the VivoRewards App. Any unused VRPoints will automatically expire and be forfeited upon expiry. Note that there will be no prior notice given and VRPoint extension is not allowed.

Please refer to the table below for further illustration:

Transferring of VRPoints between members is not allowed.

To update vehicle information, please proceed to Information Counter located, at Level 1 or email to vivorewards@vivocity.com.sg.

Go to “Wallet” → Select “Parking$” → Choose “Convert VR Points to Parking$” → Select the amount of Parking$ to convert → Confirm the conversion by sliding to confirm. Please allow 15 minutes after conversion before exiting the carpark with your registered vehicle.

There is no change to parking expiry. Parking$ expires on the last calendar day of the third month. You may check Parking$ expiry via the VivoRewards App.

Parking$ is non-transferable. If you need to update your vehicle information, please proceed to Information Counter located at Level 1.

Parking$ validity cannot be extended, and VR Points redeemed for Parking$ are non-refundable.

The cap on Parking$ over weekends, public holidays and eve of public holidays remains unchanged at $3.

You will be informed of your eligibility at least 1 week prior to activation of privileges.

From January 2025, eligible members get access to park at the VIP Parking Zone. However, there are no valet services available at the VIP Parking Zone.

The VIP Parking Zone is located at Basement 1 / Lobby F.

Selected Gold members who accumulate a minimum spend amounting to $8,000 in a given quarter may enjoy VIP parking privileges in the following quarter of a calendar year. This privilege is limited to 90 shoppers per quarter and is extended to selected Gold Members at Mapletree’s sole discretion.

VIP Parking offers qualified Gold members exclusive access to the VIP Parking Zone, and 2-hour parking waiver daily at VivoCity. This exclusive privilege is only limited to 90 Gold members per quarter on a first-come-first served basis.

The 2-hour complimentary parking applies within the time frame of entry. As long as members exit the mall before 11:59 PM, no payment is required. However, if you exit the mall after 12:00 AM, charges will be regarded as per following day

For E.g.:

Scenario 1
2 January 2025, 5.30pm – Member enters mall
2 January 2025, 11.59 pm – Member exits mall
Non-chargeable, utilised parking privileges as per 2 January 2025

Scenario 2
2 January 2025, 5.30pm – Member enters mall
3 January 2025, 1am – Member exits mall
Non-chargeable, utilised parking privileges as per 3 January 2025

Eligible members with access to VIP parking will need to update and activate their IU details to gain access to the VIP zone.

Members are unable to register their IU with two different member’s profile. Each IU can only be tagged to one member.