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Year

2006

Architect

Toyo Ito & Associates

Area

140,000 m²

Location

HarbourFront Walk, Singapore

Retail Meets Architecture

VivoCity is an iconic retail, entertainment & lifestyle destination that constantly surprises and stimulates visitors with its vibrant mix of retail and entertainment concepts. It features wide, open spaces for waterfront relaxation and entertainment, and a full calendar of exciting festivals and events that will draw both locals and foreign visitors.

Design Concept

The design for VivoCity was inspired by the HarbourFront location of the development, which evokes images of waves in the sea. Each space leads intuitively into the next, creating an enjoyable shopping experience.

VivoCity is designed by internationally acclaimed Japanese architect Toyo Ito, the man behind the renowned Sendai Mediatheque in Japan, known for his signature-style, which focuses on the utilisation of nature, climate and open spaces.

VivoCity is his first major project in Asia outside of Japan, and is set apart from the traditional box format retail developments in the region.

About Mapletree

VivoCity is a Mapletree Commercial Trust (MCT) property.

MCT is a Singapore-focused real estate investment trust established with the principal investment objective of investing on a long-term basis, directly or indirectly, in a diversified portfolio of income-producing real estate used primarily for office and/or retail purposes, whether wholly or partially, in Singapore, as well as real estate related assets. For more information on Mapletree Commercial Trust, visit our corporate website.

Awards

VivoCity awards & achievements

2007

2008

2009

2010

2011

2012

2013

2014

2015

2016

2017

2019

Finalist Standing, Singapore Press Holding Ink Awards, 2007

To honour and give recognition to the best in print advertisements and raise awareness of creativity in the advertising industry, VivoCity was honoured with a finalist standing in the SPH Ink Awards for its “Where Entertainment Comes Alive” advertising campaign in 2007.

Singapore’s Largest Ever Lantern Dance, VivoCity Mid-Autumn Record-Breaking Event, 2008

VivoCity managed to set a new record in the Singapore Book of Records for the “Singapore’s Largest Ever Lantern Dance” with 905 people doing a dance with lanterns on 13 September 2008. Shoppers were encouraged to be part of this meaningful event by registering their interest at any of the Customer Service Counters at VivoCity. The first 1,500 participants with an entry pass received complimentary goodie bags filled with attractive shopping vouchers and a unique lantern on the day of the event. They were also treated to a variety of entertaining performances and games.

Largest Heart Formation by People Carrying Lanterns, VivoCity Mid-Autumn Record-Breaking Event,2009

VivoCity has been voted the Best Shopping Centre at the annual AsiaOne People’s Choice Awards. The other 2 nominees were NEX and ION Orchard. Organished by AsiaOne, Singapore Press Holdings’ leading news and lifestyle website, the Awards is a testament to the popularity and acceptance of the nominated brand names and products by the website’s audience. Readers decide which brands, products and services are worthy to receive the awards in the various categories.VivoCity managed to set a new record in the Singapore Book of Records for the “Largest Heart Formation by People Carrying Lanterns” with 500 participants on 3 October 2009. Shoppers were encouraged to be part of this meaningful event by registering their interest at any of the Customer Service Counters at VivoCity. The first 1,500 participants with an entry pass received complimentary goodie bags filled with attractive shopping vouchers and a unique lantern on the day of the event. They were also treated to a variety of entertaining performances and games.

Singapore’s Largest Lantern Wall, VivoCity Mid-Autumn Record-Breaking Event, 2010

VivoCity managed to set a new record in the Singapore Book of Records for “The Largest Lantern Wall” with a total of 1,096 lanterns hung onto the wall by shoppers on 18 September 2010. Shoppers were encouraged to be part of this meaningful event by registering their interest at any of the Customer Service Counters at VivoCity. The first 1,500 participants with an entry pass received complimentary goodie bags filled with attractive shopping vouchers and a unique lantern on the day of the event. They were also treated to a variety of entertaining performances and games.

World’s Top 10 Retail Destinations, Shopping Center News (India)

VivoCity has been voted as one of the world’s top 10 retail destinations by the retail trade publication, Shopping Center News (India). The top 10 malls were identified by seeking the views of industry players and the trade publication hoped that these malls would serve as models to spur India’s shopping centres. Some of the other malls that share the same honours as VivoCity include big names like The Dubai Mall and London’s Covent Garden.

AsiaOne People’s Choice Awards

VivoCity has been voted the Best Shopping Centre at the annual AsiaOne People’s Choice Awards. The other 2 nominees were NEX and ION Orchard. Organished by AsiaOne, Singapore Press Holdings’ leading news and lifestyle website, the Awards is a testament to the popularity and acceptance of the nominated brand names and products by the website’s audience. Readers decide which brands, products and services are worthy to receive the awards in the various categories.

International Council of Shopping Centres’ (ICSC) Asia-Pacific Shopping Centre Awards 2013: Category One (Traditional Marketing) – Finalist

The ICSC Asia Pacific Shopping Center Awards recognizes excellence within the region’s shopping center industry. VivoCity was recognised for its outstanding achievement in marketing and design/development of its creative concept and positioning. Other Finalists included Megaworld Corporation (Makati City, Philippines), Queen Victoria Building (Sydney, Australia), and StocklandsMerrylands (Merrylands, Australia).

Asia Pacific Shopping Center Awards 2014 – New Media, Integrated Digital Campaigns – Gold

VivoCity has been awarded Gold for Asia Pacific Shopping Center Awards under New Media, Integrated Digital Campaigns. The Great Singapore Sale 2013 – Catch the VivoCity Codeys, VivoCity’s experiential and digital campaign featured a family of four giant QR code mascots who when spotted, provided shoppers the opportunity to “scan” them to receive instant reward vouchers. Other Finalists in this category included Casula Mall, Highpoint and QueensPlaza from Australia and ION Orchard from Singapore.

AsiaOne People’s Choice Awards 2015 – Best Suburban Shopping Centre – Winner

VivoCity has been voted the Best Suburban Shopping Centre at the annual AsiaOne People’s Choice Awards. The other 2 nominees were City Square Mall and Jurong Point. Organised by AsiaOne, Singapore Press Holdings’ leading news and lifestyle website, the Awards is a testament to the popularity and acceptance of the nominated brand names and products by the website’s audience. Readers decide which brands, products and services are worthy to receive the awards in the various categories.

AsiaOne People’s Choice Awards 2016 – Best Shopping Centre – Top 3

VivoCity has been voted the Best Shopping Centre at the annual AsiaOne People’s Choice Awards. The other 2 nominees were NEX and ION Orchard. Organished by AsiaOne, Singapore Press Holdings’ leading news and lifestyle website, the Awards is a testament to the popularity and acceptance of the nominated brand names and products by the website’s audience. Readers decide which brands, products and services are worthy to receive the awards in the various categories.

TripAdvisor Certificate of Excellence, 2017

VivoCity is proud to be awarded the Certificate of Excellence from TripAdvisor. This achievement celebrates businesses who have consistently achieved great traveler reviews on TripAdvisor and continually delivered superior customer experience over the past year.

Expat Living Reader’s Choice 2019 – Best Shopping Centre – 2nd Place

VivoCity is delighted to be voted as one of the best shopping centres in Singapore in the Expat Living Reader’s Choice 2019. This award is a testament to standards that VivoCity prides ourselves in, as Singapore’s largest retail and lifestyle destination, to deliver a quality shopping experience to all who visit.

Marketing-Interactive PR Awards 2019 – Best Event-Led PR Campaign – Silver

VivoCity has been awarded the Silver award for Best Event-Led PR Campaign at this year’s PR Awards for the Disney Tsum Tsum Mid-Autumn Celebration of Love event. This award is an affirmation and recognition of VivoCity’s constant efforts to engage and create memorable experiences for our shoppers. The PR Awards is an awards programme organized by Marketing-Interactive for PR practitioners.

Singapore Tourism Awards 2019 – Best Shopping Mall Experience – Finalist

VivoCity has been honoured with a finalist standing for the Best Shopping Mall Experience award, which recognises shopping malls that offer a compelling and differentiated experience for customers, complemented by personable service.

By Car

ECP/AYE

Changi Airport

Woodlands Checkpoint

Tuas Checkpoint

From the East Coast Parkway Expressway (ECP)/Ayer Rajah Expressway (AYE), take the Keppel Road exit. Head towards Telok Blangah Road and follow the road signs leading to VivoCity.
Take East Coast Parkway Expressway (ECP)/Marina Coastal Expressway (MCE) towards West Coast Highway/Keppel Road. Take the exit towards Telok Blangah Road from Keppel Viaduct. Follow the road signs leading to VivoCity.
Take Bukit Timah Expressway (BKE) and head towards Ayer Rajah Expressway (AYE). Exit at Lower Delta Road and drive towards Telok Blangah Road. Follow the road signs leading to VivoCity.
Take Ayer Rajah Expressway (AYE) and head in the direction of Lower Delta Road exit. Follow the road signs leading to VivoCity.

By MRT

Take the NorthEast Line or Circle Line, then alight at HarbourFront Station.

By Taxi / Private Car Hire

Our drop-off/pick-up points and designated taxi stand are located on Level 1, outside #01-06. Alternatively, drop-off is also available on Level 2, outside #02-170.

By Bus

Services: 10, 30, 30e, 57, 61, 65, 80, 97, 97e, 100, 123, 123M, 131, 143, 145, 166, 855, NR1, NR6, RWS8

Parking Rates

Our basement and 8-storey multi-storey carparks have more than 2,000 carpark spaces to accommodate drivers heading to VivoCity. Our parking charges are as follows:

Motorcar

Motorcycle

Time Monday-Friday Sat, Sun, Eve of Public Holiday & Public Holiday
0700 hrs to 1800hrs $1.20 for 1st hour; $0.60 for subsequent 30 mins block or part thereof $1.40 for 1st hour; $0.70 for subsequent 30 mins block or part thereof
1800 hrs to 0400hrs $3.00 per entry $3.50 per entry
0400 hrs to 0700hrs $2.50 per hour $2.50 per hour
Time Monday-Friday Sat, Sun, Eve of Public Holiday & Public Holiday
Whole Day $1.00 for first 3 hours, $1.00 for subsequent hour or part thereof $1.00 for first 3 hours, $1.00 for subsequent hour or part thereof

Parking Rates

0700 - 1800hrs

1800 - 0400hrs

0400 - 0700hrs

Monday-Friday

$1.20 for 1st hour; $0.60 for subsequent 30 mins block or part thereof

Sat, Sun, Eve of Public Holiday & Public Holiday

$1.40 for 1st hour; $0.70 for subsequent 30 mins block or part thereof

Monday-Friday

$3.00 per entry

Sat, Sun, Eve of Public Holiday & Public Holiday

$3.50 per entry

Monday-Friday

$2.50 per hour

Sat, Sun, Eve of Public Holiday & Public Holiday

$2.50 per hour

Whole Day

Monday-Friday

$1.00 for first 3 hours, $1.00 for subsequent hour or part thereof

Sat, Sun, Eve of Public Holiday & Public Holiday

$1.00 for first 3 hours, $1.00 for subsequent hour or part thereof

Season Parking

Application for Season Parking

Season parking at VivoCity is available at $220.00* per lot per month (before GST) for Cars or Commercial Vehicles (vans not exceeding 2.1 metres in height).

*Season parking holders shall adhere to the season parking hours of the carpark at VivoCity which will be 24hrs, Mon 0001hrs to Fri 2400hrs. Sat, Sun and Public Holidays excluded.

Terms & Conditions for Season Parking

a. No refund will be given for season parking sold and/or unexpired period
b. Season parking holders will not be given priority to enter the car park when the car park is full

Documents required for application

Log card of vehicle for verification of IU number.

Renewal of Season Parking

Renewal of season parking can be done via AXS online, AXS mobile app or at AXS kiosks.

To apply, please email propertymgmt@mapletree.com.sg.

Free WiFi

Enjoy complimentary WiFi in-mall as you shop at VivoCity. Simply follow these steps to log on to WiFi@VivoCity and stay connected!

Step 1: Select Wifi@VivoCity

Step 2: Register your email address

Step 3: Verify your account via email

Step 4: Surf away!

Tourists
To enjoy complimentary WiFi connectivity, visit our Customer Service Counters on Basement 2 / Level 1 with your passport to obtain a 6 digit Voucher Code.

Select "I am a Tourist" on the Login Page and enter Voucher Code to begin surfing.

Need help? Please write in to support@vivocity.com.sg for assistance.

Click here for terms of use for WIFi@VivoCity.

Mobile Device Charging Stations

Now you no longer need to worry about your phone’s battery running low with our mobile device charging stations. Equipped with a secure locker system, you can charge your mobile phones with a peace of mind when you’re shopping at VivoCity. Our mobile device charging stations are located next to our Customer Service Counters at: • Level 1 (outside Brotzeit, #01-149) • Basement 2 (behind Customer Service Counter)

Gift Vouchers

Get the perfect gift for your family and friends!

Mapletree vouchers make the perfect gift for every occasion! Using these vouchers, your family and friends can make their purchases with great ease and convenience at the participating stores in VivoCity, Mapletree Business City, HarbourFront Centre, Alexandra Retail Centre and 18 Tai Seng for anything they want! The vouchers come in S$10 & S$50 denominations and are available for purchase at our Customer Service Counter on Level 1. Participating stores can be identified via voucher decals in-store.

Nursing Room

Our main Nursing/Baby Room, located at Level 2, Play Court (near Long John Silver’s, #02-94), is designed to meet the needs of parents with several nursing cubicles, diaper changing stations and a waiting area. A wash basin and hot water dispenser are also available in the room. For the convenience of breastfeeding mothers, our nursing rooms are also available at the following locations: • Lobby Q , Level 2 • Lobby H , Level 2 • Lobby H , Level 3

Loan of Wheelchair

Loan of wheelchairs is available at our Customer Service Counter on Level 1 for use within the mall.

Customer Service

Our Customer Service Counters are located at Basement 2 and Level 1. Operating Hours: 10am – 10pm daily Customer Service Hotline: 6377 6860/ 6377 6870

Lost and Found

In case you have misplaced your belongings, please visit the Customer Service Counters or call 6377 6860/6377 6870 for assistance.

Enquiry

If you’re interested to lease an advertising space, event space, retail pushcart, retail outlet in VivoCity; or have media/general enquiries about VivoCity, please contact us via the form below or drop us an email at enquiries@vivocity.com.sg.

Personal Data Protection Act Provisions

1. You are required to provide your name, email address and mobile number to complete the enquiry form.

2. Please be informed that under the Singapore Personal Data Protection Act, you have the discretion to decide if you would like to provide us with your personal information. However, we regret to inform you that we may not be able to respond to your enquiry should you decline to do so.

Privacy Policy

You have the right to request access to and correct your personal information. You may also inform us at any time if you no longer wish for us to use your personal information in any particular manner. Kindly contact our Data Protection Officer at _MCTM_dpo@mapletree.com.sg for us to process your request(s). For more information, please refer to our Privacy Statement.

VivoCity is open from 10am to 10pm daily.
1 HarbourFront Walk, Singapore 098585.
Customer Service Hotline: 63776870 or 63776860

I would like to be informed of VivoCity's latest updates and promotions.

I give consent to the collection, use and disclosure of my personal data set out in the Terms of Use and Privacy Policy.

Join Us

NOTICE
It has come to our attention that job offers have been made to individuals outside Singapore on behalf of VivoCity. Please be informed that VivoCity will not make offers of employment to individuals overseas via any 3rd party employment agencies.

We are currently hiring! Click on the job titles below for more information: