Easily locate your favourite stores using the store directory, find out about promotions and happenings, dining choices and fun for kids at VivoCity. Track your membership status and loyalty points at one glance, and submit purchase receipts in-app to accumulate more! The eWallet function allows you to store your redeemed rewards for easy access when in the mall and an account activity log shows you all your past transactions and VRPoints usage history. Check the availability of carpark lots in advance and even tailor your interests for us to get to know you better!

The VivoCity SG App is VivoCity's official mall app. VivoRewards+ is an app-based loyalty programme that allows you to submit receipts on the go to earn VRPoints. The accumulated VRPoints can then be used to redeem rewards you love from our in-app rewards catalogue!

Register for a VivoRewards+ account to access the full features available in the App. If you do not wish to create an account, you may also select 'Continue as Guest' to proceed.

Launch the VivoCity SG App and tap on 'New to the App? Sign up here'. Enter your email address to begin setting up an account. After entering your particulars, you will need to verify and activate your account using the verification email sent to your registered email address to start using the App.

The VivoCity SG App is available globally on Apple App Store & Google Play Store.

Simply search for 'VivoCity SG' in your Apple App Store or Google Play Store to download the VivoCity SG App.

No, the VivoCity SG App is free for all to download.

The VivoCity SG App is supported on the following platforms:

• iPhone with iOS 11 or later
• Android device with Android 7 or later

App updates will be available on the Apple App Store / Google Play Store periodically when there are new features to share. Updates will also be available when there are quick fixes for bugs.

You may visit www.vivocity.com.sg/vivorewards for information on how to download the VivoCity SG App or write in to support@vivocity.com.sg. Alternatively, you may visit our Customer Service Counters located at Basement 2 / Level 1 in the mall for assistance.

Launch the VivoCity SG App, tap on 'New to the App? Sign up here'. Enter your email address to begin setting up an account. After entering your particulars, you will need to verify and activate your account using the verification email sent to your registered email address to start using the App.

Your email address is a unique identifier for your VivoRewards+ account and our system has identified a duplicate record. Please write in to support@vivocity.com.sg or head down to our Customer Service Counters located at Basement 2 / Level 1 in the mall for assistance. Alternatively, you may sign up for an account using a different email address*.

*Please note that any spend accumulation, unused rewards, VRPoints or Parking$ will not be transferred between accounts.

Records show that you may have an existing account with us. Please proceed to 'Login' with your email address via the VivoCity SG App to access your account.

If your email is not found in our records, it could be possible that you did not verify and activate your account through the verification email sent to the registered mailbox. Kindly check your inbox and spam folders for the email or proceed to register for an account again.

It could be possible that you have signed up for both programmes using different email addresses*. Please write in to support@vivocity.com.sg or head down to our Customer Service Counters located at Basement 2 / Level 1 in the mall for assistance.

*Please note that any spend accumulation, unused rewards, VRPoints or Parking$ will not be transferred between accounts.

To reset your password, please follow the steps below:

• Launch the VivoCity SG App and tap on 'Forget Password'
• Enter your email address
• A password reset email will be sent to you
• Follow the instructions in the email to create a new password

Simply access your phone settings to activate or deactivate Touch ID. You may also activate your Touch ID in-app under 'More'> 'Settings'> 'Touch ID'.

Launch the VivoCity SG App, go to 'More' > 'Profile' > 'Edit Profile' to update your personal particulars. Please note that any change in email address, registered vehicle numbers or date of birth can only be done at our Customer Service Counters or by writing in to support@vivocity.com.sg.

Existing VivoRewards members will just need to update the VivoCity SG App via your App Store upon the launch of VivoRewards+. Then, simply login with your existing login details and your profile will be updated automatically into a VivoRewards+ member.

VivoRewards+ is the enhanced shopper loyalty programme since October 2021, aimed to provide greater flexibility for members in using loyalty points earned from spending the mall. Accumulated VRPoints can be used to redeem attractive deals, shopping vouchers and Parking$ from our Rewards Catalogue in-app.

VRPoints has replaced REWARD$ with the launch of VivoRewards+ since October 2021. VRPoints allows members to redeem a plethora of rewards listed in the VivoRewards+ Rewards Catalogue, different from REWARD$ which was only earned and used to offset parking charges. Parking$ will now be listed as one of the items that can be redeemed with your VRPoints should you wish to continue using your accumulated points to offset parking charges in the mall.

Yes you can! Accumulate VRPoints to redeem Parking$ which can be used to offset parking charges. On top of that, your VRPoints can also be used to redeem a wide variety of rewards from our in-app Rewards Catalogue!

Members who have linked up their DBS account details with VivoRewards previously will continue to enjoy instant crediting of VRPoints upon the launch of VivoRewards+.

The full value of any unused REWARD$ accumulated in a member's account at the time of launch of VivoRewards+ has been transferred into your new VivoRewards+ account on 1 October 2021. You will see the balance reflected under Parking$ for your use, following the original expiry dates. You may continue to add on to the balance of your Parking$ in the new programme by using VRPoints to redeem Parking$.

• Same Snap. Earn. Enjoy process
• Still requires a $20 receipt for submission
• But spend:point conversion has changed, $1 spend = 1VRPoint
• There is an extra step to redeem Parking$ with VRPoints should members wish to use VRPoints to offset parking charges

VivoRewards+ is an app-based loyalty programme for shoppers to earn VRPoints when you shop and dine at VivoCity and use them to redeem exciting rewards. Simply download the VivoCity SG App on your mobile device and sign up for a VivoRewards+ membership account to start submitting receipts on the go.

The Programme is open to Singapore Citizens, Singapore Permanent Residents and individuals with a valid work permit issued in Singapore only. All applicants must be at least sixteen (16) years of age at the time of application for Membership with the Programme.

Sign up as a VivoRewards+ member with the following steps:

STEP 1:

Download the VivoCity SG App and enter your details to register for a VR+ account.

STEP 2:

Verify and activate account via email

STEP 3:

Start shopping to accumulate VRPoints!

No, membership is free.

No, transfer of membership is not permitted in this Rewards Programme.

All members will become lifetime members once successfully registered. However, the mall management reserves the right to suspend or terminate a membership that is displays suspicious or fraudulent behaviour and may require you to verify your ownership of the account as and when the need arises.

VivoRewards+ is the enhanced shopper loyalty programme since October 2021, aimed to provide greater flexibility for members in using loyalty points earned from spending the mall. Accumulated VRPoints can be used to redeem attractive deals, shopping vouchers and Parking$ from our Rewards Catalogue in-app.

VRPoints has replaced REWARD$ with the launch of VivoRewards+ since October 2021. VRPoints allows members to redeem a plethora of rewards listed in the VivoRewards+ Rewards Catalogue, different from REWARD$ which was only earned and used to offset parking charges. Parking$ will now be listed as one of the items that can be redeemed with your VRPoints should you wish to continue using your accumulated points to offset parking charges in the mall.

Yes! Members who link up their VivoRewards+ account to DBS using DBS Paylah! will be able to enjoy instant crediting of VRPoints when you pay with an eligible DBS/POSB payment mode in VivoCity at DBS X VivoRewards+ Programme Participating Stores. For more on how you can link up your account details, please refer to section IV) Earning Instant VRPoints in our FAQ.

A member may register a maximum of 2 private cars per membership account. Please note that motorcycles and commercial vehicles like vans and lorries are excluded from the Programme.

Please write in to vivorewards@vivocity.com.sg or proceed down to our Customer Service Counters on Basement 2 / Level 1 to update your vehicle records. Kindly bring along your vehicle log card for verification.

VRPoints can only be accumulated for your own purchases, all purchase receipts are non-transferrable and can only be used for a single submission. The mall management reserves the right to terminate or suspend any account suspected to engage in non-permitted practices.

No, the VivoRewards+ Loyalty Programme is exclusive to VivoCity Singapore. VRPoints will only be credited for eligible purchases made in VivoCity Singapore.

For any other enquiries related to VivoRewards+, please write in to vivorewards@vivocity.com.sg or approach the Customer Service Counters located Basement 2 / Level 1 for assistance.

Depending on the preferred communication options you have selected during registration, you can receive our promotional materials and reminders via the following channels:

• Email notifications
• SMS notifications
• Push notifications

You may update your preferences via the VivoCity mobile app:

• For Email and SMS notifications: 'More' Tab > 'Profile' > 'Edit Profile'
• For Push notifications: 'More' Tab > 'Settings'

Link up your Vivorewards+ account with DBS using DBS PayLah! to earn VRPoints instantly when you pay at a participating store with your DBS/POSB cards or eligible payment method. VRPoints will be credited instantly into your account upon successful payment without the need to upload receipts or wait for receipt processing.

Registration is required. For more on how you can link up your account details, please refer to section V (Earning Instant VRPoints) in our FAQ.

For non-DBS-Linked members or manual receipt submission:

STEP 1:

Snap an image of your receipt

• Ensure that your receipt has a minimum purchase amount of $20, and is submitted within 24 hours of purchase

STEP 2:

Resize your receipt image

• Adjust the corner pins to crop your receipt to achieve better receipt visibility

STEP 3:

Enter your purchase details

• Select store, receipt date and enter the purchase amount
• Submit receipt to earn VRPoints

Please ensure that these details are clearly visible in your receipt image:

• Mall name
• Store name
• Unit number
• Purchase amount
• Receipt number
• Receipt date & time
• Payment mode

Check your transaction status

Your receipt will be processed within 5 days. You may check the status of your submission in the 'Rewards' > 'Activity' tab. Please keep your receipt until your VRPoints has been successfully credited

Alternatively, you can link up your DBS account details with VivoRewards+ and earn VRPoints instantly when you pay for your purchase at a participating store with your DBS/POSB cards. VRPoints will be credited instantly into your account upon successful payment, no receipt submission is required via the app.

Registration is required. For more on how you can link up your account details, please refer to section IV. Earning Instant VRPoints in our FAQ.

Yes, each receipt must have a minimum purchase value of $20 for submission.

All printed receipts / tax invoices from tenants located within VivoCity shall qualify for VRPoints accumulation with the following exceptions:

• Handwritten receipts
• Credit/debit card transaction slips
• NETS receipts
• AXS / SAM machine receipts
• Banks and ATMs
• Money changers
• Purchase of vouchers/gift cards and top up of stored-value cards
• Pushcarts
• Temporary vendors at promotional/atrium spaces
• Movie Ticket Stubs
• Package utilization receipts
• Mobile/Online ordering systems

Please ensure that the following details are clearly visible in your receipt image:

• Mall Name
• Store Name
• Unit Number
• Purchase amount
• Receipt number
• Receipt date & time
• Payment mode

To shorten the receipt, please fold the receipt from the middle. Please ensure that the following details are clearly visible:

• Mall Name
• Store Name
• Unit Number
• Purchase amount
• Receipt number
• Receipt date
• Payment mode

All receipts must be submitted within 24 hours of purchase through the VivoCity SG App.

No, only one receipt image can be upload at a time. Uploading more than one receipt in a single snap may result in the receipts being declined.

Only receipts from purchases made after your VivoRewards+ membership has been successfully activated may be used to accumulate VRPoints.

VivoRewards+ members can earn up to a maximum of 1,000 VRPoints per day. Only receipts/transactions with minimum $20 value will be processed for VRPoints crediting.

Members who have linked up their VivoRewards+ account to DBS using DBS PayLah! will receive 2X VRPoints* (4X VRPoint for transactions during birthday month) credited instantly for transactions paid with their DBS/POSB credit/debit cards* or eligible payment mode at participating stores.

*Promotion available until further notice.

All members can earn up to a maximum of 1,000 VRPoints per day. Members who have linked up their VivoRewards+ and DBS accounts can earn up to a maximum of 2,000 VRPoints per day and up to 4,000 VRPoints per day during their birthday month.

VRPoints are awarded based on the nett purchase value after deduction of discounts at all participating retailers. Additional perks for eligible DBS/POSB linked transactions and birthday month exclusives are calculated based on the same base points earned.

You can see your transaction status in-app under 'Rewards' > 'Activity'.

Members who link up their VivoRewards+ account to DBS using DBS Paylah! will receive VRPoints instantly when you pay with an eligible DBS/POSB payment mode in VivoCity at DBS X VivoRewards+ Programme Participating Stores. For more on how you can link up your account details, please refer to section IV) Earning Instant VRPoints in our FAQ.

For manual receipt upload via the VivoCity SG app, VRPoints will be credited within 5 calendar days upon successful receipt verification. You may check in-app under ‘Rewards’ > ‘Activity’ for your transaction status.

You may check your VRPoints balance in-app under the 'Rewards' tab.

VRPoints accumulated in the current calendar year (1 Jan – 31 Dec) will expire on the last day of March* the following year. Members may check their upcoming VRPoints expiry on the VivoCity SG App. Any unused VRPoints will automatically expire or be forfeited upon the expiry date regardless whether the Member has received prior notice. Any request for extension will not be entertained.

Please refer to the table below for further illustration:

*Updated 1 May 2022. Changes will affect all VRPoints earned from 1 Jan 2022 onwards.

You can easily check the closest expiry date for your VRPoints in-app under 'Rewards' > 'VRPoints'.

Transferring of VRPoints between members is not allowed.

Link up your DBS account details with VivoRewards+ using an active DBS PayLah! account and earn double VRPoints instantly* when you spend at a participating store with your DBS/POSB cards.

*Promotion available until further notice.

Registration is available via the DBS PayLah! App & VivoCity SG App.

1. Refer to steps below for registration via the DBS PayLah! App:
• Login with your PayLah! credentials
• Select the VivoRewards+ icon appearing on the PayLah! dashboard
• Read the programme consent and terms and conditions. Provide consent to proceed
• If you are an existing VivoRewards+ member: Login to your VivoRewards+ account by entering your registered email address and password
• If you are new to the VivoRewards+ programme: Tap on 'New to VivoRewards+? Sign up here' and enter your email address to begin setting up an account
• Verify and activate your account via email
• Start Shopping!
2. Refer to steps below for registration via the VivoCity SG App:
   Option 1: via Rewards Tab
   • Login or register for your VivoRewards+ account via the app. Verify and activate your account via email
   • Tap on the 'instant rewards banner' on the Rewards tab
   • Tap on 'Sounds Good! Link me up!' at the end of the tutorial
   • Login with your DBS/POSB ibanking details
   • Read the programme consent and terms and conditions. Provide consent to proceed
   • Start Shopping!
   Option 2: via Profile
   • Login or register for your VivoRewards+ account via the app. Verify and activate your account via email
   • Tap on 'more' at the bottom right corner of the App homepage
   • Under 'Profile', select 'Edit VivoRewards+ account details'
   • Tap on 'Link' beside 'DBS PayLah!'
   • Login with your DBS/POSB ibank details
   • Read the programme consent and terms and conditions. Provide consent to proceed
   • Start Shopping!

No, while an active PayLah! account is needed to link up your user profiles for the first time, you can make payment with any DBS/POSB Credit/Debit Card*, NETS via a DBS/POSB ATM Card or NETS QR via DBS PayLah! to be eligible for double VRPoints, instantly credited to your VivoRewards+ account!

*Excludes DBS UnionPay Platinum Debit Card via Union Pay.

Earn instant VRPoints when you pay with a DBS/POSB Credit/Debit Card*, NETS via a DBS/POSB ATM Card or NETS QR via DBS PayLah! at participating stores in VivoCity.

*Excludes DBS UnionPay Platinum Debit Card via Union Pay.

A sample of NETS QR Code

While you will not earn instant VRPoints if you use a payment mode that is not within the list of eligible payment options, you can still earn VRPoints for your purchases by submitting your purchase receipts in-app for the points to be processed and credited within 5 calendar days.

You can find the list of participating stores here.

DBS will need to share the following details with Mapletree (VivoCity) to enable the instant crediting of VRPoints:

• First Name
• Last Name
• Date of Birth
• Gender
• Email address
• Mobile Number
• Postal Code

DBS also requires this consent and instruction to send Mapletree (VivoCity) all eligible transaction data on your payments at participating stores in VivoCity using an eligible DBS/POSB payment mode to enable the instant crediting of VRPoints.

You may choose to edit the pre-populated email address on your VivoRewards+ Membership account registration page, however should you choose to do so, an additional email verification will be required to complete the account setup.

Only eligible transactional data (>/=S$20, including cancelled transactions) made via eligible DBS/POSB Credit/Debit Cards, NETS via DBS/POSB ATM Cards or NETS QR via DBS PayLah! at participating stores in VivoCity will be transmitted to Mapletree (VivoCity) for calculation of VRPoints.

No. Only eligible transactional data (>/=S$20, including cancelled transactions) made via eligible DBS/POSB Credit/Debit Cards, NETS via DBS/POSB ATM Cards or NETS QR via DBS PayLah! at participating stores in VivoCity will be transmitted to Mapletree (VivoCity) for calculation of VRPoints.

Via the DBS PayLah! App

Upon successful registration, you will be able to see your VRPoints details after tapping on the VivoRewards+ icon in the DBS PayLah! App.

Via the VivoCity SG App

Upon successful registration, you will be able to see your status under your VivoRewards+ account details. The button beside the DBS PayLah! app icon will reflect as 'Unlink' for successfully registered members.

If you have yet to register for programme, the status button beside the DBS PayLah! app icon will reflect as 'Link'. You can click on it to register for the instant rewards programme.

The opt-out process is only available through the DBS PayLah! App. You may withdraw your participation by tapping on 'More' > 'Manage Your Lifestyle Logins' to delink your VivoRewards+ Membership account (refer to screenshots below).

This will only withdraw the link between your VivoRewards+ and DBS accounts. Your VivoRewards+ Membership account will continue to be active and you may continue to submit your receipts via the VivoCity SG App to earn VRPoints.

No, you do not need to submit your receipts via the VivoCity SG App for the same transaction. Such receipts' submission will be regarded as duplicates and rejected from the system. Any erroneous VRPoints credited will be reversed.

You will need to register for this programme and give DBS and Mapletree (VivoCity) consent to collect, use and disclose your personal and payment data before transactions are transmitted to Mapletree (VivoCity) for calculation of VRPoints.

If you have registered for the programme, only eligible transactions (>/= S$20) made via an eligible DBS/POSB Credit/Debit Card, NETS via a DBS/POSB ATM Card or NETS QR via DBS PayLah! at participating stores in VivoCity will be transmitted to Mapletree (VivoCity) for calculation of VRPoints.

Please provide us with the required details (refer to table below) via email to vivorewards@vivocity.com.sg.

In the meantime, you may submit your receipts via the VivoCity SG App to continue to earn VRPoints. Upon successful receipt submission, VRPoints will be credited within 5 calendar days.

VRPoints are credited based on the full purchase amount.

The following transactions are excluded:

• Purchases made with DBS UnionPay Platinum Debit Card via Union Pay;
• Scan and pay purchases using Static QR codes via DBS PayLah! (e.g. Movie ticket purchase on Golden Village VivoCity Automated Ticketing Machines);
• Scan and pay purchases using SG QR codes;
• Scan and pay purchases using mobile wallets in Merchants Apps, including but limited to GrabPay and SingtelDash;
• Scan and pay purchases using DBS digibank App;
• Scan and pay purchases using Application Payment Services, including but not limited to Alipay, FavePay and WeChat Pay;
• Fund transfer with PayNow via DBS PayLah! and
• Purchases made via mobile applications (e.g. FairPrice Scan & Go) or mobile/online ordering systems.

In addition to the above, transactions made at money-changing facilities and pushcarts, top-up card machines or use of any form of top-ups, including without limitation, the addition to any top-up cards or any purchase offset using top-up and/or points from credit/debit cards, bill payments including but not limited to AXS and telecommunication bill payments, purchase of gift vouchers, pre-paid cards and parking coupons for public car parks and transactions made at atrium fairs are not eligible for any VRPoints.

No, currently DBS Rewards Points and POSB Daily$ earned on DBS/POSB Credit Cards cannot be converted to VRPoints and vice-versa.

No, the DBS x VivoRewards Instant Rewards Programme is exclusive to VivoCity Singapore. VRPoints will only be credited for eligible purchases made in VivoCity Singapore.

For further enquiries with regards to VivoRewards+ programme, please email to vivorewards@vivocity.com.sg.

For more information on DBS PayLah!, please visit https://www.dbs.com.sg/personal/deposits/pay-with-ease/dbs-paylah

STEP 1:

Launch VivoCity SG app and under 'Rewards' select the reward you wish to redeem

STEP 2:

Ensure you have sufficient VRPoints and click on 'Redeem Now'

STEP 3:

Confirm your redemption by clicking on 'Redeem!'

Note: This action cannot be reversed. Redeemed vouchers and VRPoints deducted for redemption are non-refundable.

STEP 4:

Click on 'My Wallet' to view or utilize the redeemed voucher

All redeemed vouchers are stored in the member's eWallet, simply click on 'My Wallet' in the Rewards tab.

STEP 1:

Launch VivoCity SG App and select 'My Wallet' to choose the reward you wish to utilize

STEP 2:

Click on 'Use Deal Now'

STEP 3:

Scan QR code provided by the store and slide to confirm usage.

Note: This action cannot be reversed. Please approach store staff for assistance if required.

STEP 4:

Present the redemption successful message to store staff before clicking on 'Done'!

You may visit our Customer Service Counters located at Basement 2 / Level 1 for assistance. Alternatively, may write in to vivorewards@vivocity.com.sg..

Redeemed vouchers cannot be extended and VRPoints redeemed are non-refundable.

Members who redeem the $10 Mapletree eVoucher in-app is required to convert the eVoucher into a physical Mapletree voucher at our Level 1 Customer Service Counter before presenting it for use at tenant stores. Mapletree vouchers in the form of an eVoucher is currently not accepted in-store. Conversion of vouchers may only be made upon the verification of your VivoCity SG app profile page. The full value of all Mapletree eVouchers in your account/eWallet will be converted into physical vouchers at the point of conversion, shoppers are reminded to take note of the expiry date for each redeemed voucher.

All Mapletree eVouchers redeemed using VRPoints have a validity of 1 year from the date of app redemption (rounded to the last day of the month) unless otherwise stated. The physical voucher received upon exchange will carry the same validity date as stated on the eVouucher and any exchange must be made before the expiry date stated in app. We regret that any unclaimed vouchers after the date of expiry will not be replaced or refunded for any reasons whatsoever.

For example:

Members with registered vehicles in their account will automatically have their parking charges offset with the Parking$ available in their account upon exiting the carpark. If the parking credits accumulated are insufficient to cover the parking charges, the balance will be deducted from the Cashcard.

• Launch the VivoCity SG App
• Navigate to 'More' > 'Edit Profile'
• Key in your vehicle and IU number
• Click on 'Save Changes' to complete registration

Only private cars are eligible for registration in the Programme. Motorcycles and commercial vehicles like vans and lorries are excluded from the Programme.

All redeemed Parking$ will be valid for 3 months from month of redemption, rounded to the last day of the 3rd month. e.g. Parking$ redeemed between 1 – 30 September 2021, will expire 31 December 2021.

Please refer to the below for an example of our Parking$ expiry system:

The expiry date of redeemed Parking$ cannot be extended and VRPoints used is non-refundable.

VivoRewards+ Rewards Catalogue is a curated in-app catalogue that brings shoppers a wide scope of easy redemption opportunities against your VRPoints. Members can browse a variety of rewards and use your available points to redeem a reward of choice.

Shoppers are able to redeem exciting deals such as store vouchers, Mapletree vouchers, Parking$ and more from the Rewards Catalogue on our VivoCity SG App. Available rewards will be refreshed periodically so make sure to check in often for new additions!

Voucher validity period and Terms & Conditions are stated on the rewards listing in app.

Flash Deals offer attractive rewards made available for redemption at greatly reduced Redemption Point Values (RPV) within a specific time window with limited quantities available.