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VivoRewards+

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Rewards Catalogue

FAQ

VivoRewards is now VivoRewards+

Get more when you shop with VivoRewards+, the loyalty programme that allows you to convert your purchases into rewards you love!

Simply download the VivoCity SG App and create your VivoRewards+ account to enjoy great benefits!

Shop & be Rewarded

Submit your receipts in-app to earn VRPoints for your purchases.

DBS makes it twice as rewarding!

As a special treat for DBS customers, enjoy 2X VRPoints instantly when you pay with your DBS/POSB Cards*!

What’s more, enjoy 4X VRPoints for all transactions made on your birthday month!

*A valid DBS PayLah! account is required for one-time registration.

Exchange VRPoints into rewards you love

Convert your VRPoints into store vouchers, Mapletree vouchers, Parking$ and more!

Shop more with less

Use your redeemed vouchers in-store to enjoy more benefits, discounts and promotions!

It is easy to Get Started

Download the VivoCity SG App and register for your VivoRewards+ account.

Earn VRPoints by submitting your receipts in-app.
Points will be credited to your account within 5 days.

To ensure a successful process, ensure that your receipts:

  1. Have a min. purchase value of $20.
  2. Are submitted within 24 hours from time of purchase.
  3. Captured the following details clearly in the receipt image:
    • Mall name
    • Shop name
    • Unit number
    • Purchase amount
    • Receipt number
    • Receipt date
    • Payment mode

Get VRPoints credited instantly with DBS
Skip the 5-days processing time and receive your VRPoints instantly when you link up your VivoRewards+ and DBS PayLah! accounts*!

Simply tap on the in-app banner and follow the steps to create a link, pay for subsequent purchases with an eligible payment mode and receive double VRPoints instantly!

*A valid DBS PayLah! account is required for one-time registration.

Convert your VRPoints into great Rewards!

Earn 1 VRPoints* with every dollar spent in VivoCity. Use your VRPoints to redeem fantastic rewards!

*1 VRPoint for every $5 spent at FairPrice Xtra.

^eVoucher must be converted into a physical Mapletree voucher at Level 1 Customer Service Counter before presenting for use in-store.

Please click here for VivoRewards+ Programme Terms & Conditions, and here for DBS X VivoRewards+ Programme participating store list.

If you have any queries, please email us at vivorewards@vivocity.com.sg.

How to Redeem Rewards

Treat yourself to an array of rewards with your VRPoints.

1

Browse from a list of attractive rewards on the catalogue.

2

Select your preferred reward and tap on ‘Redeem’.

3

Success! Your reward is now in your app wallet!

Watch a step-by-step video guide here!

Please click here for VivoRewards+ Programme Terms & Conditions, and here for DBS X VivoRewards+ Programme participating store list.

If you have any queries, please email us at vivorewards@vivocity.com.sg.

How to Use Rewards

Use your redeemed vouchers at the point of payment in-store.

1

Access your app wallet and select reward for use.

2

Scan store QR code and confirm voucher usage.

3

Success! Happy Shopping!

Watch a step-by-step video guide here!

Please click here for VivoRewards+ Programme Terms & Conditions, and here for DBS X VivoRewards+ Programme participating store list.

If you have any queries, please email us at vivorewards@vivocity.com.sg.

Earn VRPoints for your purchases and use them to redeem the following exciting rewards and make your shopping spree all the more rewarding!

For latest updates of rewards for redemption, download the VivoCity SG App today!

Featured

Flash Deals

Store Deals

Parking$

VivoCity Specials

$10 Cotton On Kids eVoucher (Flash Deal)

  • Limited to 1 redemption per member per deal.
  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

FLASH DEAL

Cotton On Kids

$10 Cotton On Kids eVoucher (Flash Deal)

(UP: 1,000 VRPoints)

500 VRPoints

$10 MUJI eVoucher (Flash Deal)

  • Limited to 1 redemption per member per deal.
  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

FLASH DEAL

MUJI

$10 MUJI eVoucher (Flash Deal)

(UP: 1,000 VRPoints)

500 VRPoints

$10 PULL&BEAR eVoucher (Flash Deal)

  • Limited to 1 redemption per member per deal.
  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

FLASH DEAL

Pull&Bear

$10 PULL&BEAR eVoucher (Flash Deal)

(UP: 1,000 VRPoints)

500 VRPoints

$10 Seafood Paradise eVoucher (Flash Deal)

  • Limited to 1 redemption per member per deal.
  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

FLASH DEAL

Seafood Paradise

$10 Seafood Paradise eVoucher (Flash Deal)

(UP: 1,000 VRPoints)

500 VRPoints

$10 Soup Restaurant eVoucher (Flash Deal)

  • Limited to 1 redemption per member per deal.
  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

FLASH DEAL

Soup Restaurant

$10 Soup Restaurant eVoucher (Flash Deal)

(UP: 1,000 VRPoints)

500 VRPoints

$10 Sushi Tei & Hokkaido-Ya eVoucher (Flash Deal)

  • Limited to 1 redemption per member per deal.
  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

FLASH DEAL

Sushi Tei & Hokkaido-Ya

$10 Sushi Tei & Hokkaido-Ya eVoucher (Flash Deal)

(UP: 1,000 VRPoints)

500 VRPoints

$10 Timezone eVoucher (Flash Deal)

  • Limited to 1 redemption per member per deal.
  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

FLASH DEAL

Timezone

$10 Timezone eVoucher (Flash Deal)

(UP: 1,000 VRPoints)

500 VRPoints

$10 UNIQLO eVoucher (Flash Deal)

  • Limited to 1 redemption per member per deal.
  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

FLASH DEAL

UNIQLO

$10 UNIQLO eVoucher (Flash Deal)

(UP: 1,000 VRPoints)

500 VRPoints

$10 Z T P Ginseng Birdnest eVoucher (Flash Deal)

  • Limited to 1 redemption per member per deal.
  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

FLASH DEAL

Z T P Ginseng Birdnest

$10 Z T P Ginseng Birdnest eVoucher (Flash Deal)

(UP: 1,000 VRPoints)

500 VRPoints

$10 3TMOBILESTORY eVoucher
  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

3TMOBILESTORY

$10 3TMOBILESTORY eVoucher

800 VRPoints

$10 ALDO eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

ALDO

$10 ALDO eVoucher

800 VRPoints

$10 Analogue+ eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Analogue+

$10 Analogue+ eVoucher

1,000 VRPoints

$10 Avenue Kids eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Avenue Kids

$10 Avenue Kids eVoucher

800 VRPoints

$10 Awfully Chocolate eVoucher
  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Awfully Chocolate

$10 Awfully Chocolate eVoucher

1,000 VRPoints

$10 Beauty In The Pot eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Beauty In The Pot

$10 Beauty In The Pot eVoucher

1,000 VRPoints

$20 Benjamin Barker eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Benjamin Barker

$20 Benjamin Barker eVoucher

1,600 VRPoints

$20 Bimba Y Lola eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Bimba Y Lola

$20 Bimba Y Lola eVoucher

1,600 VRPoints

$10 bloomB eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

bloomB

$10 bloomB eVoucher

800 VRPoints

$10 Boost Juice eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Boost Juice

$10 Boost Juice eVoucher

800 VRPoints

$5 BreadTalk eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

BreadTalk

$5 BreadTalk eVoucher

500 VRPoints

$20 Calvin Klein Underwear eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Calvin Klein Underwear

$20 Calvin Klein Underwear eVoucher

1,600 VRPoints

$5 Candy Empire eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Candy Empire

$5 Candy Empire eVoucher

500 VRPoints

  • Enjoy $40 off with any regular priced item purchased.
  • This voucher cannot combine with any other discounts promotion / vouchers.
  • This voucher not valid for any markdown / discounted items.
  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Clarks

$40 Clarks eVoucher

400 VRPoints

$10 Clovers eVoucher
  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Clovers

$10 Clovers eVoucher

800 VRPoints

$20 Crumpler eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Crumpler

$20 Crumpler eVoucher

1,600 VRPoints

$10 Crystal Jade Dining IN eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Crystal Jade Dining IN

$10 Crystal Jade Dining IN eVoucher

1,000 VRPoints

$10 Crystal Jade Jiang Nan eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Crystal Jade Jiang Nan

$10 Crystal Jade Jiang Nan eVoucher

1,000 VRPoints

$10 Desigual eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Desigual

$10 Desigual eVoucher

1,000 VRPoints

$10 Dian Xiao Er eVoucher

  • eVoucher is only valid for use at VivoCity.
  • eVoucher must be presented to the cashier at the point of order/payment. Screenshot of eVouchers will not be accepted.
  • eVoucher is only good for a single transaction. No refund shall be given if the value of the voucher exceeds the amount payable for the transaction.
  • VRPoints deducted for the redemption are not refundable.
  • Other Terms & Conditions apply. The Management reserves the right to amend the offer without prior notice.

Dian Xiao Er

$10 Dian Xiao Er eVoucher

1,000 VRPoints

Convert VRPoints to VivoCity Parking$! Simply register your vehicle with us using the VivoCity SG App and use Parking$ to offset your parking charges when you exit the mall. Kindly note that it may take up to 15 minutes for your Parking$ to be credited and reflected in your account.

  • Parking$ accumulated in your account will automatically be deducted when you exit the carpark. If the Parking$ earned are insufficient to cover your parking charges, the balance will be deducted from your Cashcard.
  • Members are only allowed to utilize a maximum of 3 Parking$ when they exit VivoCity’s carpark on Saturdays, Sundays and Public Holidays. Any parking in excess of $3 will be deducted from your Cashcard. This limit is not applicable for members using Parking$ to offset their parking charges on weekdays (Mondays – Fridays).

1 Parking$

200 VRPoints

Convert VRPoints to VivoCity Parking$! Simply register your vehicle with us using the VivoCity SG App and use Parking$ to offset your parking charges when you exit the mall. Kindly note that it may take up to 15 minutes for your Parking$ to be credited and reflected in your account.

  • Parking$ accumulated in your account will automatically be deducted when you exit the carpark. If the Parking$ earned are insufficient to cover your parking charges, the balance will be deducted from your Cashcard.
  • Members are only allowed to utilize a maximum of 3 Parking$ when they exit VivoCity’s carpark on Saturdays, Sundays and Public Holidays. Any parking in excess of $3 will be deducted from your Cashcard. This limit is not applicable for members using Parking$ to offset their parking charges on weekdays (Mondays – Fridays).

5 Parking$

1,000 VRPoints

Convert VRPoints to VivoCity Parking$! Simply register your vehicle with us using the VivoCity SG App and use Parking$ to offset your parking charges when you exit the mall. Kindly note that it may take up to 15 minutes for your Parking$ to be credited and reflected in your account.

  • Parking$ accumulated in your account will automatically be deducted when you exit the carpark. If the Parking$ earned are insufficient to cover your parking charges, the balance will be deducted from your Cashcard.
  • Members are only allowed to utilize a maximum of 3 Parking$ when they exit VivoCity’s carpark on Saturdays, Sundays and Public Holidays. Any parking in excess of $3 will be deducted from your Cashcard. This limit is not applicable for members using Parking$ to offset their parking charges on weekdays (Mondays – Fridays).

10 Parking$

2,000 VRPoints

Give your loved ones the freedom to spend with Mapletree gift vouchers. Vouchers have a validity period of 1 year upon redemption of the eVoucher.

Present your eVoucher at Level 1 Customer Service Counter to convert it into a physical Mapletree voucher. eVoucher must be presented before the expiry date.

  • eVoucher must be converted into a physical Mapletree voucher at Level 1 Customer Service Counter before presenting for use in-store. eVoucher must be presented before the expiry date.
  • The physical voucher can be used at participating shops in ARC (Alexandra Retail Centre), HarbourFront Centre, Mapletree Business City, VivoCity and 18 Tai Seng, Singapore.
  • The physical voucher is issued in Singapore currency and can be exchanged for products and services to the value indicated. Voucher is neither exchangeable for cash nor can it be credited to any account. Any unused value will not be refunded.
  • The physical voucher is valid for one-time use only and must be presented at point of purchase.
  • The physical voucher is not valid for use without authorized signatory and will not be accepted if defaced or torn.
  • Mapletree reserves the right to change, add or delete any terms and conditions herein, without prior notice.

VivoCity

$10 Mapletree Voucher

4,000 VRPoints

About the VivoCity SG App

1. What is the VivoCity SG App about?

The VivoCity SG App, available on both Apple App Store and Google Play Store, is a one-stop platform for shoppers to enjoy a seamless shopping experience at VivoCity. Find out about the latest happenings and events in the mall, easily browse through our store directory to locate your favorite retailers and check out their latest promotions and offers. Manage your membership status or take part in mall-wide campaigns and gift redemptions, and earn rewards all at once with the VivoCity SG App.

2. What features can I find in the VivoCity SG App?

Easily locate your favorite stores using the store directory, find out about promotions and happenings, dining choices and fun for kids at VivoCity. Track your membership status and loyalty points at one glance, and submit purchase receipts in-app to accumulate more! The newly included eWallet function allows you to store your redeemed reward eVouchers for easy access when in the mall and an account activity log shows you all your past transactions and point usage history. Check the availability of carpark lots in advance and even tailor your interests for us to get to know you better!

3. What is the difference between the VivoCity SG App and VivoRewards+ Loyalty Programme?

The VivoCity SG App is VivoCity’s official mall app. VivoRewards+ is an app-based loyalty programme accessible within the App that allows you to submit receipts on the go to earn VRPoints. These accumulated VRPoints can then be used to redeem rewards you love from our in-app rewards catalogue!

4. I would like to access some of the features in the VivoCity SG App (e.g. locate stores, check availability of carpark lots, view promotions etc.) but I do not have a VivoRewards+ account, can I do so?

Register for a VivoRewards+ account to access the full features available in the App. If you do not wish to create an account, you may also select ‘Continue as Guest’ to proceed.

5. I have downloaded the VivoCity SG App and would like to create a VivoRewards+ account. What should I do?

Launch the VivoCity SG App and tap on ‘New to the App? Sign up here’. Enter your email address to begin setting up an account. After entering your particulars, you will need to verify and activate your account using the verification email sent to your registered email address to start using the App.

6. Is the VivoCity SG App available in all countries?

The VivoCity SG App is available globally on Apple App Store & Google Play Store.

7. How do I download the VivoCity SG App on my phone?

Simply search for ‘VivoCity SG’ in your Apple App Store or Google Play Store to download the VivoCity SG App.

8. Do I have to purchase the VivoCity SG App?

No, the VivoCity SG App is free for all to download.

9. Can I launch the VivoCity SG App on my phone?

The VivoCity SG App is supported on the following platforms:

  • iPhone with iOS 10 or later
  • Android device with Android 5 or later

10. How often do I need to update the VivoCity SG App?

App updates will be available on the Apple App Store / Google Play Store periodically when there are new features to share. Updates will also be available when there are quick fixes for bugs.

11. I need help in downloading the VivoCity SG App, who can I contact?

You may visit www.vivocity.com.sg/vivorewards for information on how to download the VivoCity SG App or write in to support@vivocity.com.sg. Alternatively, you may visit our Customer Service Counters located at Basement 2 / Level 1 in the mall for assistance.

Setting up your VivoRewards+ Account

1. How can I sign up for a VivoRewards+ account on the VivoCity SG App?

Launch the VivoCity SG App, tap on ‘New to the App? Sign up here’. Enter your email address to begin setting up an account. After entering your particulars, you will need to verify and activate your account using the verification email sent to your registered email address to start using the App.

2. I would like to sign up for a VivoRewards+ account but I encountered an error message <‘Duplicate Email’>, what should I do?

Your email address is a unique identifier for your VivoRewards+ account and our system has identified a duplicate record. Please write in to support@vivocity.com.sg or head down to our Customer Service Counters located at Basement 2 / Level 1 in the mall for assistance. Alternatively, you may sign up for an account using a different email address*.

*Please note that any spend accumulation, unused rewards, VRPoints or Parking$ will not be transferred between accounts.

3. I encountered an error message <‘Email Already Registered’> when I tried to sign up, what should I do?

Records show that you may have an existing account with us. Please proceed to ‘Login’ with your email address via the VivoCity SG App to access your account.

4. I encountered an error message <‘Email Not Found’> while trying to log in. What should I do?

If your email is not found in our records, it could be possible that you did not verify and activate your account through the verification email sent to the registered mailbox. Kindly check your inbox and spam folders for the email or proceed to register for an account again.

5. I have a VivoRewards+ account, but I am unable to view both my VivoRewards+ and VivoCity Kids Club membership details. What should I do?

It could be possible that you have signed up for both programmes using different email addresses*. Please write in to support@vivocity.com.sg or head down to our Customer Service Counters located at Basement 2 / Level 1 in the mall for assistance.

*Please note that any spend accumulation, unused rewards, VRPoints or Parking$ will not be transferred between accounts.

6. I have forgotten my password. How can I reset it?

To reset your password, please follow the steps below:

  • Launch the VivoCity SG App and tap on ‘Forget Password’
  • Enter your email address
  • A password reset email will be sent to you
  • Follow the instructions in the email to create a new password

7. How do I activate/deactivate the Touch ID function on the VivoCity SG App?

Simply access your phone settings to activate or deactivate Touch ID. You may also activate your Touch ID in-app under ‘More’> ‘Settings’> ‘Touch ID’.

8. How can I update my personal particulars in my VivoRewards+ account?

Launch the VivoCity SG App, go to ‘More’ > ‘Profile’ > ‘Edit Profile’ to update your personal particulars. Please note that any change in email address, registered vehicle numbers or date of birth can only be done at our Customer Service Counters or by writing in to support@vivocity.com.sg.

I am an existing VivoRewards Member, what does the Launch of VivoRewards+ mean for Me?

1. I am an existing member of VivoRewards, how do I sign up for VivoRewards+?

Existing VivoRewards members will just need to update the VivoCity SG App via your App Store upon the launch of VivoRewards+. Then, simply login with your existing login details and your profile will be updated automatically into a VivoRewards+ member.

2. What is the difference between VivoRewards+ and the previous VivoRewards?

VivoRewards+ is the enhanced shopper loyalty programme since October 2021, aimed to provide greater flexibility for members in using loyalty points earned from spending the mall. Accumulated VRPoints can be used to redeem attractive deals, shopping vouchers and Parking$ from our Rewards Catalogue in-app.

3. What is the difference between VRPoints and REWARD$?

VRPoints has replaced REWARD$ with the launch of VivoRewards+ since October 2021. VRPoints allows members to redeem a plethora of rewards listed in the VivoRewards+ Rewards Catalogue, different from REWARD$ which was only earned and used to offset parking charges. Parking$ will now be listed as one of the items that can be redeemed with your VRPoints should you wish to continue using your accumulated points to offset parking charges in the mall.

4. Can I still use my VRPoints to offset parking charges?

Yes you can! Accumulate VRPoints to redeem Parking$ which can be used to offset parking charges. On top of that, your VRPoints can also be used to redeem a wide variety of rewards from our in-app Rewards Catalogue!

5. Points used to be credited into my account instantly when I spend in VivoCity, will this feature remain in VivoRewards+?

Members who have linked up their DBS account details with VivoRewards previously will continue to enjoy instant crediting of VRPoints upon the launch of VivoRewards+.

6. What will happen to my unused REWARD$ after VivoRewards+ launches?

The full value of any unused REWARD$ accumulated in a member’s account at the time of launch of VivoRewards+ has been transferred into your new VivoRewards+ account on 1 October 2021. You will see the balance reflected under Parking$ for your use, following the original expiry dates. You may continue to add on to the balance of your Parking$ in the new programme by using VRPoints to redeem Parking$.

7. Is there any difference in the point accumulation process in the new VivoRewards+ programme?

  • Same Snap. Earn. Enjoy process
  • Still requires a $20 receipt for submission
  • But spend:point conversion has changed, $1 spend = 1VRPoint
  • There is an extra step to redeem Parking$ with VRPoints should members wish to use VRPoints to offset parking charges

About VivoRewards+ Loyalty Programme

1. What is the VivoRewards+ Loyalty Programme?

VivoRewards+ is an app-based loyalty programme for shoppers to earn VRPoints when you shop and dine at VivoCity and use them to redeem exciting rewards. Simply download the VivoCity SG App on your mobile device and sign up for a VivoRewards+ membership account to start submitting receipts on the go.

2. Am I eligible to be a VivoRewards+ member?

The Programme is open to Singapore Citizens, Singapore Permanent Residents and individuals with a valid work permit issued in Singapore only. All applicants must be at least sixteen (16) years of age at the time of application for Membership with the Programme.

3. How can I sign up for VivoRewards+?

Sign up as a VivoRewards+ member with the following steps:

STEP 1

Download the VivoCity SG App and enter your details to register for a VR+ account.

STEP 2

Verify and activate account via email

STEP 3

Start shopping to accumulate VRPoints!

4. Is there a membership fee?

No, membership is free.

5. Is the membership transferable?

No, transfer of membership is not permitted in this Rewards Programme.

6. How long is my membership valid for?

All members will become lifetime members once successfully registered. However, the mall management reserves the right to suspend or terminate a membership that is displays suspicious or fraudulent behaviour and may require you to verify your ownership of the account as and when the need arises.

7. What is the difference between VivoRewards+ and the previous VivoRewards?

VivoRewards+ is the enhanced shopper loyalty programme since October 2021, aimed to provide greater flexibility for members in using loyalty points earned from spending the mall. Accumulated VRPoints can be used to redeem attractive deals, shopping vouchers and Parking$ from our Rewards Catalogue in-app.

8. What is the difference between VRPoints and REWARD$?

VRPoints has replaced REWARD$ with the launch of VivoRewards+ since October 2021. VRPoints allows members to redeem a plethora of rewards listed in the VivoRewards+ Rewards Catalogue, different from REWARD$ which was only earned and used to offset parking charges. Parking$ will now be listed as one of the items that can be redeemed with your VRPoints should you wish to continue using your accumulated points to offset parking charges in the mall.

9. I heard that there is a way to receive VRPoints instantly I spend in VivoCity and skip the 5-day receipt processing time, how can I register for that feature?

Yes! Members who link up their DBS account details with VivoRewards+ will be able to enjoy instant crediting of VRPoints when you pay with an eligible DBS/POSB payment mode in VivoCity. For more on how you can link up your account details, please refer to section IV) Earning Instant VRPoints in our FAQ.

10. How many vehicles can I register under my VivoRewards+ membership account?

A member may register a maximum of 2 private cars per membership account. Please note that motorcycles and commercial vehicles like vans and lorries are excluded from the Programme.

11. I have 2 cars registered under my membership account but recently changed to a new vehicle. How can I update my vehicle records linked to the membership account?

Please write in to vivorewards@vivocity.com.sg or proceed down to our Customer Service Counters on Basement 2 / Level 1 to update your vehicle records. Kindly bring along your vehicle log card for verification.

12. Can I accumulate VRPoints for receipts that were given to me?

VRPoints can only be accumulated for your own purchases, all purchase receipts are non-transferrable and can only be used for a single submission. The mall management reserves the right to terminate or suspend any account suspected to engage in non-permitted practices.

13. Will I earn VRPoints if I spend at other Mapletree malls?

No, the VivoRewards+ Loyalty Programme is exclusive to VivoCity Singapore. VRPoints will only be credited for eligible purchases made in VivoCity Singapore.

14. I have other queries regarding my VivoRewards+ membership, who can I contact?

For any other enquiries related to VivoRewards+, please write in to vivorewards@vivocity.com.sg or approach the Customer Service Counters located Basement 2 / Level 1 for assistance.

Earning of VRPoints

1. How do I earn VRPoints via the VivoCity SG App?

STEP 1

Snap an image of your receipt

  • Ensure that your receipt has a minimum purchase amount of $20, and is submitted within 24 hours of purchase

STEP 2

Resize your receipt image

  • Adjust the corner pins to crop your receipt to achieve better receipt visibility

STEP 3

Enter your purchase details

  • Select store, receipt date and enter the purchase amount
  • Submit receipt to earn VRPoints

Please ensure that these details are clearly visible in your receipt image:

  • Mall name
  • Store name
  • Unit number
  • Purchase amount
  • Receipt number
  • Receipt date & time
  • Payment mode

Check your transaction status

  • Your receipt will be processed within 5 days. You may check the status of your submission in the ‘Rewards’ > ‘Activity’ tab. Please keep your receipt until your VRPoints has been successfully credited

Alternatively, you can link up your DBS account details with VivoRewards+ and earn VRPoints instantly when you pay for your purchase at a participating store with your DBS/POSB cards. VRPoints will be credited instantly into your account upon successful payment, no receipt submission is required via the app.

Registration is required. For more on how you can link up your account details, please refer to section IV) Earning Instant VRPoints in our FAQ.

2. Is there a minimum spend per transaction for receipt submission?

Yes, each receipt must have a minimum purchase value of $20 for submission.

3. Which are the stores/receipts that qualify for VRPoints accumulation?

All printed receipts / tax invoices from tenants located within VivoCity shall qualify for VRPoints accumulation with the following exceptions:

  • Handwritten receipts
  • Credit/debit card transaction slips
  • NETS receipts
  • AXS / SAM machine receipts
  • Banks and ATMs
  • Money changers
  • Purchase of vouchers/gift cards and top up of stored-value cards
  • Pushcarts
  • Temporary vendors at promotional/atrium spaces
  • Movie Ticket Stubs
  • Package utilization receipts

4. What details should I be capturing in my receipt?

Please ensure that the following details are clearly visible in your receipt image:

  • Mall Name
  • Store Name
  • Unit Number
  • Purchase amount
  • Receipt number
  • Receipt date & time
  • Payment mode

5. My receipt is too long and cannot be fully captured. What should I do?

To shorten the receipt, please fold the receipt from the middle. Please ensure that the following details are clearly visible:

  • Mall Name
  • Shop Name
  • Unit Number
  • Purchase amount
  • Receipt number
  • Receipt date
  • Payment mode

6. Must I submit my receipt on the same day of purchase?

All receipts must be submitted within 24 hours of purchase through the VivoCity SG App.

7. Can I upload more than 1 receipt at a time?

No, only one receipt image can be upload at a time. Uploading more than one receipt in a single snap may result in the receipts being declined.

8. Are purchases made before I join the VivoRewards+ Loyalty Programme valid for VRPoints?

Only receipts from purchases made after your VivoRewards+ membership has been successfully activated may be used to accumulate VRPoints.

9. What is the exchange rate for VRPoints?

Spend VRPoints
$1 (All other participating stores) 1 VRPoint
$5 (FairPrice X’tra) 1 VRPoint

VivoRewards+ members can earn up to a maximum of 1,000 VRPoints per day. Only receipts/transactions with minimum $20 value will be processed for VRPoints crediting.

Members who have linked their DBS account details to VivoRewards+

Spend VRPoints VRPoints (on b’day month)
$1 (All other participating stores) 2 VRPoints 4 VRPoints
$5 (FairPrice X’tra) 2 VRPoints 4 VRPoints

Members who have linked up their DBS account details with VivoRewards+ will receive 2X VRPoints* credited instantly for transactions made at participating stores with an eligible DBS/POSB Card. What's more, these members will receive 4X on your eligible VRPoints for all transactions made on your birthday as an additional perk.

*Promotion available until further notice.

DBS x VivoRewards+ members can earn up to a maximum of 2,000 VRPoints per day and up to 4,000 VRPoints per day during their birthday month. Only receipts/transactions with minimum $20 value will be processed for VRPoints crediting.

10. Is there a cap to the VRPoints I can earn in a day?

All members can earn up to a maximum of 1,000 VRPoints per day. Members who have linked up their VivoRewards+ and DBS accounts can earn up to a maximum of 2,000 VRPoints per day and up to 4,000 VRPoints per day during their birthday month.

11. Will retailer discounts contribute to my VRPoint accumulation?

VRPoints are awarded based on the nett purchase value after deduction of discounts at all participating retailers. Additional perks for eligible DBS/POSB linked transactions and birthday month exclusives are calculated based on the same base points earned.

12. I have submitted my receipt via the VivoCity SG App. How do I check my transaction status?

You can see your transaction status in-app under ‘Rewards’ > ‘Activity’.

13. How long does it take for the VRPoints to be credited?

Upon successful receipt submission, VRPoints will be credited within 5 calendar days. You may check in-app under ‘Rewards’ > ‘Activity’ for your transaction status.

14. How do I check my VRPoints balance?

You may check your VRPoints balance in-app under the ‘Rewards’ tab.

15. Will my VRPoints expire?

VRPoints accumulated in the current year will expire on the last day of June the following year. Members may check their upcoming VRPoints expiry through the VivoCity SG App. Any unused VRPoints will automatically expire or be forfeited upon the expiry date regardless whether the Member has received prior notice. Any request for extension will not be entertained.

Please refer to the table below for further illustration:

Date of Point Accumulation VRPoints Expiry
1 October 2021 30 June 2022
15 December 2021 30 June 2022
1 January 2022 30 June 2023

You can easily check the closest expiry date for your VRPoints in-app under ‘Rewards’ > ‘VRPoints’.

16. Can I transfer my VRPoints to another member?

Transferring of VRPoints between members is not allowed.

Earning Instant VRPoints

1. How do I earn VRPoints instantly?

Link up your DBS account details with VivoRewards+ using an active DBS PayLah! account and earn double VRPoints instantly* when you spend at a participating store with your DBS/POSB cards.

*Promotion available until further notice.

Registration is available via the DBS PayLah! App & VivoCity SG App.

1) Refer to steps below for registration via the DBS PayLah! App:

  • Login with your PayLah! credentials
  • Select the VivoRewards+ icon appearing on the PayLah! dashboard
  • Read the programme consent and terms and conditions. Provide consent to proceed
    • If you are an existing VivoRewards+ member: Login to your VivoRewards+ account by entering your registered email address and password
    • If you are new to the VivoRewards+ programme: Tap on ‘New to VivoRewards+? Sign up here’ and enter your email address to begin setting up an account
  • Verify and activate your account via email
  • Start Shopping!

2) Refer to steps below for registration via the VivoCity SG App:

Option 1: via Rewards Tab

  • Login or register for your VivoRewards+ account via the app. Verify and activate your account via email
  • Tap on the red ‘instant rewards banner’ on the Rewards tab
  • Tap on ‘Sounds Good! Link me up!’ at the end of the tutorial
  • Login with your DBS/POSB ibank details
  • Read the programme consent and terms and conditions. Provide consent to proceed
  • Start Shopping!

Option 2: via Profile

  • Login or register for your VivoRewards+ account via the app. Verify and activate your account via email
  • Tap on ‘more’ at the bottom right corner of the App homepage
  • Under ‘Profile’, select ‘Edit VivoRewards+ account details’
  • Tap on ‘Link’ beside ‘DBS PayLah!’
  • Login with your DBS/POSB ibank details
  • Read the programme consent and terms and conditions. Provide consent to proceed
  • Start Shopping!

2. Do I have to make payment with PayLah! in order to earn double VRPoints?

No, while an active PayLah! account is needed to link up your user profiles for the first time, you can make payment with any DBS/POSB Credit/Debit Card*, NETS via a DBS/POSB ATM Card or NETS QR via DBS PayLah! to be eligible for double VRPoints, instantly credited to your VivoRewards+ account!

*Excludes DBS UnionPay Platinum Debit Card via Union Pay.

3. Which DBS/POSB payment modes are eligible for instant rewards?

Earn instant VRPoints when you pay with a DBS/POSB Credit/Debit Card*, NETS via a DBS/POSB ATM Card or NETS QR via DBS PayLah! at participating stores in VivoCity.

*Excludes DBS UnionPay Platinum Debit Card via Union Pay.

A sample of NETS QR Code

4. Will I still be able to earn VRPoints if I use other payment modes?

While you will not earn instant VRPoints if you use a payment mode that is not within the list of eligible payment options, you can still earn VRPoints for your purchases by submitting your purchase receipts in-app for the points to be processed and credited within 5 calendar days.

5. Where can I earn instant VRPoints?

You can find the list of participating stores here.

6. Why do I need to provide consent to DBS to participate in this Programme?

DBS will need to share the following details with Mapletree (VivoCity) to enable the instant crediting of VRPoints:

  • First Name
  • Last Name
  • Date of Birth
  • Gender
  • Email address
  • Mobile Number
  • Postal Code

DBS also requires this consent and instruction to send Mapletree (VivoCity) all eligible transaction data on your payments at participating stores in VivoCity using an eligible DBS/POSB payment mode to enable the instant crediting of VRPoints.

You may choose to edit the pre-populated email address on your VivoRewards+ Membership account registration page, however should you choose to do so, an additional email verification will be required to complete the account setup.

7. What transactional data will DBS be sharing with Mapletree (VivoCity)?

Only eligible transactional data (>/=S$20, including cancelled transactions) made via eligible DBS/POSB Credit/Debit Cards, NETS via DBS/POSB ATM Cards or NETS QR via DBS PayLah! at participating stores in VivoCity will be transmitted to Mapletree (VivoCity) for calculation of VRPoints.

8. Will Mapletree (VivoCity) have access to transactional data on all my DBS/POSB Payment Modes?

No. Only eligible transactional data (>/=S$20, including cancelled transactions) made via eligible DBS/POSB Credit/Debit Cards, NETS via DBS/POSB ATM Cards or NETS QR via DBS PayLah! at participating stores in VivoCity will be transmitted to Mapletree (VivoCity) for calculation of VRPoints.

9. How would I know that I have successfully registered for the programme?

Via the DBS PayLah! App

Upon successful registration, you will be able to see your VRPoints details after tapping on the VivoRewards+ icon in the DBS PayLah! App.

Via the VivoCity SG App

Upon successful registration, you will be able to see your status under your VivoRewards+ account details. The button beside the DBS PayLah! app icon will reflect as ‘Unlink’ for successfully registered members.

If you have yet to register for programme, the status button beside the DBS PayLah! app icon will reflect as ‘Link’. You can click on it to register for the instant rewards programme.

10. I wish to opt out of this programme. How do I withdraw my participation?

The opt-out process is only available through the DBS PayLah! App. You may withdraw your participation by tapping on ‘More’ > ‘Manage Your Lifestyle Logins’ to delink your VivoRewards+ Membership account (refer to screenshots below).

This will only withdraw the link between your VivoRewards+ and DBS accounts. Your VivoRewards+ Membership account will continue to be active and you may continue to submit your receipts via the VivoCity SG App to earn VRPoints.

11. Do I still need to submit my receipts via the VivoCity SG App if I have registered for the instant rewards programme?

No, you do not need to submit your receipts via the VivoCity SG App for the same transaction. Such receipts’ submission will be regarded as duplicates and rejected from the system. Any erroneous VRPoints credited will be reversed.

12. Why are my VRPoints from my DBS/POSB transactions not reflected in my VivoRewards+ Membership account?

You will need to register for this programme and give DBS and Mapletree (VivoCity) consent to collect, use and disclose your personal and payment data before transactions are transmitted to Mapletree (VivoCity) for calculation of VRPoints.

If you have registered for the programme, only eligible transactions (>/= S$20) made via an eligible DBS/POSB Credit/Debit Card, NETS via a DBS/POSB ATM Card or NETS QR via DBS PayLah! at participating stores in VivoCity will be transmitted to Mapletree (VivoCity) for calculation of VRPoints.

13. I have registered successfully for the programme but I did not receive my VRPoints despite making an eligible spend in VivoCity.

Please provide us with the required details (refer to table below) via email to vivorewards@vivocity.com.sg.

In the meantime, you may submit your receipts via the VivoCity SG App to continue to earn VRPoints. Upon successful receipt submission, VRPoints will be credited within 5 calendar days.

14. How are VRPoints credited for purchases made via instalment payment plans (IPP)?

VRPoints are credited based on the full purchase amount.

15. What transactions are excluded from this Programme?

The following transactions are excluded:

  • Purchases made with DBS UnionPay Platinum Debit Card via Union Pay;
  • Scan and pay purchases using Static QR codes via DBS PayLah! (e.g. Movie ticket purchase on Golden Village VivoCity Automated Ticketing Machines);
  • Scan and pay purchases using SG QR codes;
  • Scan and pay purchases using mobile wallets in Merchants Apps, including but limited to GrabPay and SingtelDash;
  • Scan and pay purchases using DBS digibank App;
  • Scan and pay purchases using Application Payment Services, including but not limited to Alipay, FavePay and WeChat Pay;
  • Fund transfer with PayNow via DBS PayLah! and
  • Purchases made via mobile applications (e.g. FairPrice Scan & Go) or mobile/online ordering systems.

In addition to the above, transactions made at money-changing facilities and pushcarts, top-up card machines or use of any form of top-ups, including without limitation, the addition to any top-up cards or any purchase offset using top-up and/or points from credit/debit cards, bill payments including but not limited to AXS and telecommunication bill payments, purchase of gift vouchers, pre-paid cards and parking coupons for public car parks and transactions made at atrium fairs are not eligible for any VRPoints.

16. Can I convert my DBS Rewards Points or POSB Daily$ into VRPoints for redemption?

No, currently DBS Rewards Points and POSB Daily$ earned on DBS/POSB Credit Cards cannot be converted to VRPoints and vice-versa.

17. Will I earn VRPoints instantaneously if I spend at other Mapletree malls?

No, the DBS x VivoRewards Instant Rewards Programme is exclusive to VivoCity Singapore. VRPoints will only be credited for eligible purchases made in VivoCity Singapore.

18. How can I get more help?

For further enquiries with regards to VivoRewards+ programme, please email to vivorewards@vivocity.com.sg.

For more information on DBS PayLah!, please visit https://www.dbs.com.sg/personal/deposits/pay-with-ease/dbs-paylah.

Redemption of Rewards

1. How do I redeem rewards or Parking$ from the Reward Catalogue?

STEP 1

Launch VivoCity SG app and under ‘Rewards’ select the reward you wish to redeem

STEP 2

Ensure you have sufficient VRPoints and click on ‘Redeem Now’

STEP 3

Confirm your redemption by clicking on ’Redeem!’

STEP 4

Click on ‘My Wallet’ to view or utilize the redeemed voucher

2. I have redeemed a reward from the Reward Catalogue. Where can I find my redeemed eVoucher on the VivoCity SG app?

All redeemed vouchers are stored in the member’s eWallet, simply click on ‘My Wallet’ in the Rewards tab.

3. How do I utilize the redeemed reward at store?

STEP 1

Launch VivoCity SG App and select ‘My Wallet’ to choose the eVoucher you wish to utilize

STEP 2

Click on ‘Use Deal Now’

STEP 3

Scan QR code provided by the store and slide to confirm usage.

Note: This action cannot be reversed. Please approach store staff for assistance if required.

STEP 4

Present the redemption successful message to store staff before clicking on ‘Done‘!

4. I tried to use my reward eVoucher at your tenant store. However, the store staff rejected to accept the eVoucher at the store? What should I do?

You may visit our Customer Service Counters located at Basement 2 / Level 1 for assistance. Alternatively, may write in to vivorewards@vivocity.com.sg.

5. Can I request for an extension for an expired redeemed eVoucher?

Redeemed vouchers cannot be extended and VRPoints redeemed are non-refundable.

6. I redeemed for a Mapletree eVoucher in-app but the store staff will not accept it as a form of payment in their store. What should I do?

Members who redeem the $10 Mapletree eVoucher in-app is required to convert the eVoucher into a physical Mapletree voucher at our Level 1 Customer Service Counter before presenting it for use at tenant stores. Mapletree vouchers in the form of an eVoucher is currently not accepted in-store. Conversion of vouchers may only be made upon the verification of your VivoCity SG app profile page. The full value of all Mapletree eVouchers in your account/eWallet will be converted into physical vouchers at the point of conversion, shoppers are reminded to take note of the expiry date for each redeemed voucher.

7. What is the expiry date of the Mapletree eVoucher I redeemed on the VivoCity SG App?

All Mapletree eVouchers redeemed using VRPoints have a validity of 1 year from the date of app redemption (rounded to the last day of the month) unless otherwise stated. The physical voucher received upon exchange will carry the same validity date as stated on the eVouucher and any exchange must be made before the expiry date stated in app. We regret that any unclaimed vouchers after the date of expiry will not be replaced or refunded for any reasons whatsoever.

Example

eVoucher Redemption Date eVoucher Expiry Date Physical Voucher Exchange date Physical Voucher Expiry Date
1 Jan 2021 31 Dec 2021 30 August 2021 31 Dec 2021
25 June 2021 30 June 2022 1 July 2021 30 June 2022
15 Sep 2021 30 Sep 2022 30 Sep 2022 30 Sep 2022

8. How do I use my Parking$ after redemption?

Members with registered vehicles in their account will automatically have their parking charges offset with the Parking$ available in their account upon exiting the carpark. If the parking credits accumulated are insufficient to cover the parking charges, the balance will be deducted from the Cashcard.

9. How do I register my vehicle details?

  • Launch the VivoCity SG App
  • Navigate to ‘More’ > ‘Edit Profile
  • Key in your vehicle and IU number
  • Click on ‘Save Changes’ to complete registration

Only private cars are eligible for registration in the Programme. Motorcycles and commercial vehicles like vans and lorries are excluded from the Programme.

10. Is there an expiry date for the Parking$ redeemed?

All redeemed Parking$ will be valid for 3 months from month of redemption, rounded to the last day of the 3rd month. e.g. Parking$ redeemed between 1 – 30 September 2021, will expire 31 December 2021.

Please refer to the below for an example of our Parking$ expiry system:

Date of Redemption Parking$ Expiry
1 September 2021 31 December 2021
15 September 2021 31 December 2021
30 September 2021 31 December 2021
1 October 2021 31 January 2022

11. Can I request an extension for expired Parking$?

The expiry date of redeemed Parking$ cannot be extended and VRPoints used is non-refundable.

About VivoRewards+ Rewards Catalogue

1. What is the VivoRewards+ Rewards Catalogue?

VivoRewards+ Rewards Catalogue is a curated in-app catalogue that brings shoppers a wide scope of easy redemption opportunities against your VRPoints. Members can browse a variety of rewards and use your available points to redeem a reward of choice.

2. What type of rewards can I redeem with my VRPoints from the Reward Catalogue?

Shoppers are able to redeem exciting deals such as store vouchers, Mapletree vouchers, Parking$ and more from the Rewards Catalogue on our VivoCity SG App. Available rewards will be refreshed periodically so make sure to check in often for new additions!

3. I am about to redeem a store eVoucher on the Rewards Catalogue, where can I see information on the validity period and Terms & Conditions of the eVoucher?

Voucher validity period and Terms & Conditions are stated on the rewards listing in app.

4. What are Flash Deals?

Flash Deals offer attractive rewards made available for redemption at greatly reduced Redemption Point Values (RPV) within a specific time window with limited quantities available.

Please click here for VivoRewards+ Programme Terms & Conditions, and here for DBS X VivoRewards+ Programme participating store list.

If you have any queries, please email us at vivorewards@vivocity.com.sg.

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